Welcome to AlphaTouch™ - the easiest, most portable video-intercom platform ... PERIOD.
When an AlphaTouch™ system is first ordered, our factory engineers begin to program your devices according to your specifications. We will set up an account for your installation, provide permissions to account managers and populate any building and resident information we are provided with. Once programming is completed, your system is shipped to your location.
There is no on-site programming that is needed during your initial installation, outside of perhaps tweaking some settings to your liking and to your particular environment. Once the AlphaTouch™ devices are connected to an Internet-Enabled PoE (Power Over Ethernet) network they will come to life, connecting to the AlphaTouch™ cloud services and they will download all of the programming data that is required.
...and MUCH more!
If you're not sure which system components you will need for your application, you have several options.
The AlphaTouch data has a basic hierarchal structure to it. While there are exceptions for some applications, this is generally how the system data is structured:
NOTE: The following illustration is NOT a wiring diagram! It is designed to visualize the system data structure!
NOTE: The following illustration is NOT a wiring diagram! It is designed to visualize the system data structure!
NOTE: The following illustration is NOT a wiring diagram! It is designed to visualize the system data structure!
As a resident, you can enjoy a variety of features when your building uses AlphaTouch™. This area will guide you through these features and provide full details on all functions and options.
In order to sign in to your AlphaTouch™ account, you will need credentials, which consist of your email address and password. When your email address is first associated with a system resident, a random an email will be sent to you with a link you can click to specify your own password. Once this is done, you will be able to sign in to your AlphaTouch™ app and web services. If you have residency in more than one AlphaTouch™ apartment, you will have access to your AlphaTouch™ services as it relates to any and all of those apartments from this login, assuming you use the same email address with all of them.
Mobile Apps are currently available for Android and iOS devices. Once you sign in to your mobile app, you will have access to your resident features:
Just as importantly, when you log into the mobile app you will immediately begin receiving calls to your app whenever you have a visitor call you from a door camera panel. You will have the ability to answer the call with 2-way IP audio for crystal clear voice communication. You will also receive real-time streaming video of your visitor as you speak to them. If the call is being placed from a door camera panel that has a screen, you will also have the option to answer the call and share your video for 2-way video communications.
Note: You'll want to make sure you know your AlphaTouch login credentials. This information would have been emailed to you when management added you to their system. If you never received this email, please contact management and ask them to ensure your email address is specified and correctly entered. If you can't recall your login information, please use our password reset utility.
Download and Install the correct App for your phone. The first time you open the app, you'll be prompted to sign in to AlphaTouch. Enter your email address and password to login.
Logging into the AlphaTouch™ website is the second way to access your resident functions.
Please note: Management has the abilitiy to disable some of these features.
You can sign in to the AlphaTouch™ website by clicking the "Sign-In" button at the top of this page.
AlphaTouch uses two methods to contact you when a call is placed to you. The first method is the AlphaTouch Mobile App. If you have installed the app on your phone and you are signed in, AlphaTouch will know this and route your calls to the app first as your primary call method. If you also have a telephone number associated with your resident listing, an audio-only telephone call will be placed to you as a secondary call method if you have not answered the app call within a certain amount of time (default is 20 seconds, but administrators may adjust this time).
If you have never installed the app or are not signed into the app, the system will use the audio-only telephone call as the primary method of contacting you.
When you click the AlphaTouch Call Notification, the AlphaTouch app will open and you will be presented with live audio and video of your visitor. You can either Accept or Decline the call at that time. When you accept the call, your audio will be turned on and you will be able to speak to your visitor. Optionally, you can also click the icon to turn your outgoing video stream on in order to allow your visitor to see you too. Once you've anwered a call, you can click on the door release button to activate a door release action. Depending on your system settings, as specified by your system administrators, you may also be able to open the door without even answering the call.
When you first sign in to the AlphaTouch™ website, you will be brought to the My Homes screen listing all of the apartments you reside in. You will have quick access to the most recent log images and pinned action buttons (set by management). You can also click on " Edit My Apartment Listing" to manage your listings
Changing any of these fields will change your settings as it relates to that particular apartment only. For example, perhaps a person has a residence as well as a commercial office in the same building. You might want the resident name to be "Smith, Bob" as it relates to your residential space, but for your commercial space you might want "Dr. Smith MD".
Having a party? Expecting a visitor for a stay? You can provide your guests with their own personalized Visitor Virtual Keys. The Virtual Keys can be sent via email or SMS text message to your guests and they can use it at any door camera panel for your building. They only need to hold the Virtual Key's QR code up to the panel's camera to gain access.
Once your new Virtual Keyis created, you can click the Share button to send this Virtual Key to your guests. You will be presented with a selection box where you can specify previous contacts you wish to share the Virtual Key with. You will also be presented with a large text box to enter your guests' contact information. Once you have selected and/or entered your visitors as outlined below, click the Share Virtual Key button.
Once you've shared your Virtual Keys with your visitors, there are two ways to revoke access.
Your Event Logs show you a complete listing of all system actions related to you and your residences. You can see what actions took place, when they took place and even view a snapshot image of the event (if applicable).
With AlphaTouch's Alexa skill, you can receive visitor notifications to you Alexa Smart Speakers and even turn your AlphaTouch door stations into discoverable smart devices with remote unlocking capabilities. Some features may be disabled by building administrators for security purposes.
Adding Your AlphaTouch Smart Devices:
Your AlphaTouch devices and their voice actions are now linked to your amazon account. Make sure you enable smart functionalities in your Alexa App to utilize the smart unlock and doorbell features.
Enabling Smart Features for an AlphaTouch Smart Device through Alexa:
Whether you are a professional installation company, or a home-owner performing a DIY upgrade, you will find AlphaTouch™ to be extremely simple.
The only real prerequisite for AlphaTouch™ is that all locations where devices will be located must have access to an Internet-Enabled PoE (Power Over Ethernet) network. They do not even need to all be connected to the same network, as long as all of the networks involved can reach the AlphaTouch™ cloud services via the Internet.
INTERNET: AlphaTouch™ Devices require a prompt and reliable Internet connection for best video call quality. The property management is responsible for acquiring & maintaining this service. Please ensure a wired Internet-Enabled PoE network connection to each AlphaTouch™ Device.
BANDWIDTH: AlphaTouch™ Devices require a minimum bandwidth of 2 mbps for uploading and downloading. If the Devices will be sharing the Internet connection with other devices, please configure QoS to ensure minimum
bandwidth requirements are met.
NETWORK & POWER: AlphaTouch™ Devices require that data and power be delivered through a PoE-enabled network. The Devices require a minimum of 13 Watts to function. By default, Devices require a DHCP-Enabled network environment in order to obtain an IP Address. Static IP addresses can be assigned at the time of your order.
For single-unit buildings, such as single-family homes, AlphaTouch™ is an extremely simple solution to give you mobile video intercom capabilities. With the press of a single button, AlphaTouch™ can simulataneously dial your home phone number and call all of your family members' mobile apps. The first one to answer the call gets it and the call notifications are cancelled everywhere else.
Below is a typical system layout for this scenario. You will notice that the entire system is comprised of a 1-button Entrance Call Panel placed at the door that is wired with a standard networking cable to an Internet-Connected PoE Network. This provides the Entrance Call Panel with power as well as a communication path to the AlphaTouch™ cloud. Once that has been established, the Entrance Call Panel can place telephone and app calls to your existing smart mobile devices and telephones.
This is a perfectly good application of the system, for those who wish to be contacted on their telephone and mobile devices only... however some applications may also require hard-wired monitors throughout the house. Luckily, this is easy enough. Our monitors simply connect to the same Internet-Connect PoE hardware as the Entrance Call Panel. Below is an illustration showing this. Alternatively, it can be connected to an entirely separate Internet-Connected PoE Network.
For multi-unit buildings, such as apartment buildings, campuses, and office buildings, the layout is virtually identical to that of a single-unit building. The only difference is that this application uses a 7.0" touchscreen directory panel which is capable of listing a virtually unlimited number of apartments and residents.
With just a few presses on the touchscreen, AlphaTouch™ can simulataneously dial multiple phone numbers and mobile apps (with video) for all of the apartments and residents. The first one to answer the call gets it and the call notifications are cancelled everywhere else.
Below is a typical system layout for this scenario. You will notice that the entire system is comprised of a 7.0" tocuhscreen Door Camera Panel which is placed at the door and is wired with a standard networking cable to an Internet-Connected PoE Network. This provides the Entrance Call Panel with power as well a communication path to the AlphaTouch™ cloud. Once that has been established, the Door Camera Panel can place telephone and app calls to your existing smart mobile devices and telephones.
Again, there are also many applications that require hard-wired monitors throughout the building(s). Luckily, this is also easy enough. Our monitors simply connect to the same Internet-Connect PoE hardware as the Door Camera Panel. Below is an illustration showing this. Alternatively, they can be connected to entirely separate Internet-Connected PoE Networks.
Dealers have some unique tools available to them in order to help them manage multiple Installations.
Dealer-Level Administrators are very much like standard Installation-Level Administrators. The only real difference is that rather than belonging to a specific installation like an Installation-Level Administrator, a Dealer-Level Administrator belongs to your dealer account, and will have their specified Dealer-Level Permissions automatically applied to all of your installations universally.
Dealer-Level Administrators can be managed from the DEALER > Dealer Admins are of your portal. If this link yields a 404 error, you may not be logged in or your account may not be set up as dealer. Contact us for assistance. Dealer Account Owners can add, edit and delete other Dealer-Level Administrators in this area. All other "non-owner" Administrators will have read-only access to this information.
Adding a New Dealer-Level Administrator
Once a Dealer-Level Administrator is created, it's name and email address can not be modified. In addition to being list in the Dealer area, this Dealer-Level Administrator will now be listed in your individual Installation-Level Administrators lists with a light gray background to differentiate it --- although it can only be modified from the Dealer area.
Editing a Dealer-Level Administrator
Click on the Dealer-Level Administrator's name and you will be prompted with a dialog box where you can modify their Dealer-Level Permissions.
Deleting a Dealer-Level Administrator
The Dealer-Level Billing tool gives dealers the ability to add a payment method to their dealer account and use it for multiple Installations rather than adding a single Installation-Level payment method to each individual Installation. This makes it very easy to update your payment methods for your various installations from one place.
Once a payment method is added, you will see it listed on the page with a holder that shows you which installations use that card. Of course, a newly added card will have some text that says there aren't any yet. You can now grab your installations with the icon and drag them into the approrpiate holder for the card you wish to use for their subscriptions. That is to say that dragging an Installation and dropping it in the holder for a Dealer-Level credit card will cause that credit card to become the default payment method for the dragged/dropped installation.
You may also see up to two other Installation holders. One is for Installations that have not yet been assigned a payment method to use for their subscription charges. The second one is for Installations that have Installation-Level payment methods set to be used for their subscription charges. These Installation holders can have their Installations dragged from them, but they can not have Installation items dropped into them. If you do not see these Installation holders it is because you do not have any Installations that are applicable. Emptying these Installation holders (by moving their listed Installations) will cause them to disappear. They will re-appear when/if necessary.
Managing your AlphaTouch™ system is as easy as logging into the Cloud and making your changes. All connected devices will be updated virtually instantly when a change is made that impacts them.
Your initial system programming can be done by our factory professionals at no additional cost. That's right - every device on your system will be pre-programmed according to your custom specifications. In fact, some of the programming MUST be done, since we will need to associate your installation to its first manager so someone can sign in to make changes.
What we need to know for programming:
Once you sign-in, you will be able to make system changes on your own. First, you may need to select which installation you wish to modify.
Once you've selected the installation you wish to manage, you'll see the management menu appear on the left hand side of the screen This menu will be collapsed for mobile users, so if you don't see it, click the Menu () button.
In the following help sections, it is assumed you've already chosen the installation you wish to manage!
Now that you are ready to start managing your installation, we must make sure there are buildings within it. The buildings in your installation will house all of the apartments (or units), as well as their associated residents.
NOTE: You must have appropriate "Building" permissions to view, add, edit or delete buildings.
NOTE: Custom terminology settings might cause the terms "Building" and "Buildings" to appear as something else. For example, "Buildings" may have been renamed to "Facilities" - The following help section will apply, in that case, to facilities.
You are now ready to start adding your apartments to this building. See Managing Apartments for more information.
Apartments are entities which house your installation residents. You will need to create all of the apartments in your building that residents will be occupying. Please note that the number of apartments in your installation will, at least in part, determine your monthly charges.
NOTE: You must have appropriate "Apartment" permissions to view, add, edit or delete buildings.
NOTE: Custom terminology settings might cause the terms "Apartment" and "Apartments" to appear as something else. For example, "Apartments" may have been renamed to "Suites" - The following help section will apply, in that case, to suites.
Apartment Settings - General
Apartment Settings - Relay Controls
Apartment Settings - Day Time Hours
Residents are entities which live in your apartments. If you wish for each resident to be able to use the AlphaTouch™ mobile apps, or to be contacted individually (apart from the general apartment contact), you must add each resident to their appropriate apartment. If any resident lives in more than one apartment, simply add them to both apartments, but use the same email address to link both apartments to that resident's mobile app.
NOTE: You must have appropriate "Resident" permissions to view, add, edit, email or delete residents.
NOTE: Custom terminology settings might cause the terms "Resident" and "Residents" to appear as something else. For example, "Resdients" may have been renamed to "Tenants" - The following help section will apply, in that case, to tenants.
Note: This button will only be visible if the resident has an email address.
For more help with Schedule Items, see Scheduling
Door Devices are entities that belong to an intallation. They are physically placed at a point of entry (like a door or a gate), and provide a way for residents to let themselves in and/or for visitors to call residents or building staff.
NOTE: You must have appropriate "Hardware" permissions to view, add, edit or delete Door Devices
For detailed help with the specific settings for your door device(s), please see device-specific help section
NOTE: You must have add/edit hardware permissions in both the source installation as well as the destination installation in order to perform this task.
The Scheduling area is where you can specify different schedule items that can be applied to Resident and Visitor access methods.
NOTE: You must have appropriate "Scheduling" permissions to view, add, edit or delete schedule items.
For residents/visitor access control purposes, schedule items are used to limit access. That is to say that if there are no schedule items assigned to a residents' access points, they will have unrestricted access to those access points.
For assistance with applying Schedule Items to residents, please see the Residents help section under "Applying Schedule Limitations to the Access for Residents and their Visitors."
To view the schedule items for an installation, click Scheduling in the left-side menu.
Administrators are people who can access certain settings for an installation by signing in to the AlphaTouch™ cloud. You can add as many administrators as needed to perform maintenance functions.
NOTE: You must have appropriate "Administrators" permissions to view, add, edit or delete administrators.
To view the managers for an installation, click Administrators in the left-side menu.
There are several categories of permissions that administrators can be assigned to:
Please Note: Adding a new administrator will cause an email to be sent to them letting them know they've been added as an administrator to an AlphaTouch™ installation.
The settings area contains various settings that apply to your entire installation. That means these settings will be reflected on all Buildings, Apartments, Resident, Hardware Devices and any other entity across your installation where applicable.
NOTE: You must have appropriate "Installation" permissions to modify installation settings.
This is an area which allows managers to maintain subscription and billing information.
NOTE: You must have appropriate "Billing" permissions to view or modify subscription or billing information.
To view the subscription and billing information, for an installation, click Subscription in the left-side menu.
The top section of this page will show your general subscription information.
You can keep any number of credit cards on file for your installation. This is where they will be listed. You must have at least one valid card on file at all times to ensure there is no interruption in your AlphaTouch™ services.
Note: If you have no saved payment methods, adding a credit card will automatically set this card as your default "Monthly Service Card" that gets charged each month for your AlphaTouch™ subscription. This is indicated by a BLUE star next to it.
If you have more than one payment method on file, and wish to change which card is used as the "Monthly Service Card", simply click the GRAY star next to it. The star will turn BLUE, indicating it is the new card used for your monthy service charges.
You can view a full list of past transactions for your installation. Click the description text of the item you wish to view the full invoice for.
This is an area which allows adminisrtators to manage community events.
NOTE: You must have appropriate "Events" permissions to view or modify settings for community events.
To view the community events settings for an installation, click Community in the left-side menu. All settings covered in this section will be under the "Community Events" tab, and it's three sub-tabs (Events, Calendars, Event Settings).
The Events sub-tab shows a visual representation of the community events scheduled for an installation. Additionally, Events can be added, edited and delted from this area.
You have the ability to view the calendar in Month View or Week View. Clicking the Left () and Right () buttons will skip to the previous or next month/week respectively. You can also click Today to change the calendar display so that the current date is visible.
Events consist of the following attributes:
Adding an Event
To add a new event to the calendar, click on the date you want the event to start on. You will be presented with a dialog box where you can specify the event fields described above. Once you have filled in the appropriate fields, click Add Community Event. The event will be saved and displayed on your calendar.
Editing a Non-Repeating Event
To edit the details of a non-repeating event, click the event and then click Edit This Event on the resulting menu. You will be presented with a dialog box where you can modify the event fields described above. Once you have modified the appropriate fields, click Save Community Event. The event will be saved and re-displayed on your calendar. Please note that the event may be removed from your calendar view if it's dates were changed in such a way that it's start/date is outside of the calendar's current view.
You can also Drag/Drop and Resize events to quickly modify their start/end dates and times.
Deleting a Non-Repeating Event
To delete a non-repeating event, click the event and then click Delete this Event on the resulting menu. You will be prompted with a confirmation dialog. Once you have verified you want to delete this event, click the Delete button. The event will be removed from your calendar display.
Editing a Repeating Event
To edit the details of an instance of a repeating event, click the instance of the event and then click Edit This Instance on the resulting menu. You will be presented with a dialog box where you can modify the event fields described above for this particular instance of the event. It will not be applied to any past/present instanes. Once you have modified the appropriate fields, click Save Community Event. The instance of the event will be saved and re-displayed on your calendar. Please note that the instance of the event may be removed from your calendar view if it's dates were changed in such a way that it's start/date is outside of the calendar's current view.
You can also Drag/Drop and Resize repeating events to quickly modify their start/end dates and times. You will be prompted as to whether you wish to apply those changes to
Deleting a Repeating Event
To delete an instance of a repeating event, click the instance of the event and you will be prompted with the following delete options:
The Calendars sub-tab allows you to manage the various calendars that events can belong to. The calendar has various properties that impact the events contained within them.
This is an area which allows adminisrtators to manage community forums.
NOTE: You must have appropriate "Forums" permissions to view or modify settings for Community Forums.
To view the community forums settings for an installation, click Community in the left-side menu. All settings covered in this section will be under the "Community Forums" tab, and it's two sub-tabs (Forum Categories and Forum Settings).
The Forum Categories sub-tab is where you can manage the various categories represented in your community forums. There are two types of categories.
A category has various properties that impact the events contained within it.
This area will list the logs for the installation. The logs can be filtered by a variety of criteria by clicking on Show Filters.
Any items that require your attention will be shown here. Such items include (but are not limited to) billing issues or issues with specific devices. You will be prompted for action, and instructed from there based on the particular issue.
Any optional feature Addons that your installation is eligible for will show up here. You can easily view which Addons you currently have enabled. You can enable or disable an Addons by toggling the Enabled/Disabled Switch.
Enabling Addons with an additional monthly cost will increase your monthly charge amount, and will be reflected in the "Subscription Information" area.
To enable or disable an Addon, you must agree to the verifications in each resulting modal window.
See Help Sections for Specific Addons:
NOTE: You must have appropriate "Billing" permissions to view or modify installation add-ons.
Please review the Addons section of this documentation for general information regarding Installation Addons.
When a package or delivery arrives, a staff member will check them in. That is to say they are accepting this package on behalf of the recipient resident.
When a resident picks one or packages or deliveries up, the package is said to be checked out. That is to say the package has changed hands from building staff to the recipient resident.
Once this Addon is enabled, packages can be checked in, tracked, and checked out from both the Web Cloud Portal, as well as any Staff Stations that are associated with the Installation. This section will cover the process to do these things through the Web Cloud Portal. For more information on how to perform these tasks, please view the AT1000DM Staff Station section.
NOTE: You must have appropriate "Packages" permissions to view or modify packages or packages settings from the Web Cloud Portal.
The Pending Packages Tab serves several primary functions:
Checking In Packages:
Packages are checked in through the Package Check In window. There are two ways to access the Package Check In window:
At this point all you need to do is select the recipient from your list of residents and choose the package type.
If you are checking in a single package/delivery, make sure the "Check In Multiple Packages" option is not selected. Once submitted, the window will disappear and the recipient will be notified that they have a package waiting.
If you are checking in multiple packages/deliveries, make sure that the "Check In Multiple Packages" option is selected. Once you submit the current package it will be added to the package list at the bottom of the window and the form will clear itself out, allowing you to enter the next package. After you check in all of the packages, click the "Close & Notify Residents" button. The window will disappear and the recipients will be notified that they have a packages waiting.
NOTE: If something happens between the time packages are checked in, and the time of resident notification (such as the browser window unexpectedly closing before notifications can be sent), the package notifications can be sent later by clicking the "Notify" button (6 in sample photo).
Once the check in process is completed, the Pending Packages list will be updated with the new items. Your MailRoom displays will also be updated with the new items after their next refresh action.
Packages checked in through an AlphaTouch Staff Station will be associated with one or more still photos and are viewable by clicking the image icon in the "Checked In" column (9 in sample photo)
Checking Out Packages:
Packages are checked out through the Package Check Out window. There are three ways to access the Package Check In window:
Simply verify the packages being checked out and click "Complete Check Out". Once processed, the checked out packages will be removed from the Pending Packages list, and added to the Picked Up Packages list on the next tab.
The Picked Up Packages tab contains a list of checked out packages. By default it will list out packages checked out in the last month. You can specify the start and end dates, and whether you want to search by check in date or check out date to narrow or broaden your search.
The Package Tracking Addon includes the MailRoom Package Display feature. This feature allows you to place PC Displays at various resident-facing locations which will allow residents to see if there are packages waiting for them. Such locations can include (but are not limited to) lobbies, elevator landings, front desks and mail rooms.
Upon creation, each Display is assigned a unique Connection Code that has to be entered into the AlphaTouch MailRoom Software that will be installed on their corresponding PC(s). This connection code can be found by clicking the title of each display and locating the Connection Code text on the resulting content.
Once you click on a MailRoom Package Display, you will be presented with its options.
Please note that the displays are programmed to refresh the on-screen data every few minutes, so it may take some time for changed options to show themselves at the remote Display Locations.
General Information: There is some general information about the physical display at the top of the options area incuding connection code, software version, IP addresses, screen resolution, OS version, etc.. This is all informational and not editable.
Display Title: The title will help differentiate between displays (ie, "North Lobby" vs "South Lobby") and will also be shown on the display in its header.
Sort By: The data point you want to sort the data by. You can either sort by resident name, or apartment title.
Columns: The default number of colums to format the data with. You can modify these values to make the on-screen data items larger or smaller, depending on your screen resolution and size.
Animation: Specify the type of animations you wish to apply to the on-screen items when they enter and exit the screen. There are animation categories such as "flip", "swirl", and "zoom". When you select a category like this, each on-screen item will have an entrance animation and an exit animation applied to it from the various animations within that category. There are three selections that are an exception to this rule:
None: No special animations will be applied. The data items will simply fade out and fade in.
Same Category, Random Animation: A random category is selected for the entire data set, and a random animation is applied to each on screen item.
Random Category, Random Animation: A random category and animation is applied to each on screen item.
Background Colors & Angle: This option allows you to custome the colors used in the background gradient. You can also select the gradient angle for further customization. If you wish to use a solid color, simply set both colors to the same value.
Display Packages for Residents in the following Buildings: Specify which buildings' apartments/residents are to be displayed at this MailRoom Display location.
Scroll Speed: Use the provided slider to increase or decrease the scrolling speed when the displayed data exceeds the screen's height.
Q. How do I allow delivery personel and other 'regulars' access to my building(s)?
The best way to accomplished this is to create an apartment called, for example, "Delivery". Inside of this apartment, you can add individual "residents" that represent the different people you want to grant access to. You can assign them access codes and even provide them with a proximity card/fob. Since you will not be adding contact information for them, they can not be called. Ideally, you would set the "Delivery" apartment as a priority listing so the delivery person can easily find themselves in the directory so they can quickly enter their access code. See Resident Access Methods for more information on resident access methods.
The Community area of your web portal contains several community-related features such as Community Forums and a Community Events Calendar. These features are disabled for each installation by default and must be enabled by an adminisrator for you to use them. For assistance on managing these features see the following help sections for administrators: Community Events and Community Forums.
If you belong to more than one AlphaTouch property, you can select the property you want to view the community area for by clicking the current installation name in the breadcrumb dropdown. This allows you to jump between installations and properties more freely.
You must at least read-only have permissions to view the forums. In order to contribute to the forums, you must have the slightly higher contribution permissions. By default, residents have these permissions, but administrators can take away these permissions if, for example, a particular resident is abusing the forums.
Community Forums are disabled, by default, and must be enabled by an administrator.
When you first enter the Community Forums area, you will see a listing of Forum Categories that can contain posts from administrators or other residents. Click on a Forum Category to explore it further.
Once inside a Forum Category, you will see a listing of Forum Posts within it. For each post you will see the post title, a preview of the post body and the number of replies to that post. If you have sufficient permissions to post in this Forum Category, you can click Write a Post to create a new posting relevant to that Forum Category.
You can also click Forum Post's title to read it in full, and to interact with the post (reply, flag, etc..).
Once you are viewing a post, the original post, as well as all of the related replies will be viewable and each will have a list of options at the bottom
Community Events are disabled, by default, and must be enabled by an administrator.
The Community Events area will allow you to see all upcoming events for a property/installation. Click an event to see full details. Residents will see events that belong to Event Calendars with Resident-View enabled.
The AT700AS is a touchscreen door panel that is bursting with cutting-edge technology!
The AT700AS is a touchscreen door panel that is bursting with cutting-edge technology!
View full specs and details here
Please make sure the package contains the following installation and mounting hardware.
Actions #1, #2 and #3
You can specify up to 3 different Door Release Actions that are available to residents. These actions are used to trigger any or all of the 3 relays located on this Door Panel.
Select the door release action you want to be activated when the resident triggers an "open door" command to their smart services like Amazon Alexa. If you do not want to use this feature, selectg "Disabled"
Please manually ensure your entrace is locked again at the time of Door Timer deactivation. Should the AlphaTouch panel become inoperable for any reason, the door may not resecure itself as expected. This feature must be used with a device that is designed for continuous duty. Please adhere to maximum current specs (0.5A，125Vac/3A，30Vdc) to avoid damaging the relay(s).
In order to use these features, the device must be running software version 1.0.88 or higher.
Sensor / Egress Inputs
Each of the 3 relay inputs located on the rear of the AT700AS can have a Door Release Action associated with it, or be used to monitor a sensor device (such as a door contact). :
If you have the input associated with a door release action: When the two terminals for that particualr input are shorted, the associated Door Release Action sequence will initiate.
If you have the input set to alert you of a door contact state change, the administrators will be alerted if the state has been changed for the specified amount of time. For exmaple, a door has been propped open for 10 minutes, or a shock sensor was tripped and you want to be alerted immediately.
If you are using an AlphaTouch Relay Controller (ATRC), this is where you will specify it. Enter the ATRC's MAC Address to let the system know that this Door Panel will be triggering relays from it. For more information, please visit The ATRC100 Relay Controller help section.
You can specify up to 6 Custom Call Buttons. For each button, specify an icon to display, a caption to appear on the button, and select the apartment(s) that button should call when pressed.
Add a Button
Remove a Button
Specify the type of screensaver you wish to use on this Door Panel. Please note that any screensavers that use images will use the "stock" images included with the Door Panel, unless they are removed and replaced in the "Images" section. See Below. Additionally, some screensavers require images of a specific size. Please adhere to those requirements for the best results.
In the Images area, you can add, remove and re-order the images that appear on the selected screensaver as specified in the previous seciton.
Secondary IP Camera: If you have an IP camera you wish to use as a second camera for this Door Station, specify the public URL. This video feed will show on the resident apps in a Picture-In-Picture format and a second event log image will be taken using the camera.
NOTE: Please make sure your IP Camera meets our Third Party IP Camera Requirements.
Lighting Options: You can specify the ambient lighting level that must be reached before Assistive LEDs are activated.The assistive LEDs will help you see your visitors in lower-light situations. The Scale measures from 0 (pitch black) to 1000 (daylight). The best bet is to start in the middle at 500 and make adjustments accordingly. The lower the number, the darker it must get before the LEDs turn on.
On-Board Camera Exposure: If your video and log images are showing up back-lit and its hard to see the person at the door station, try sliding this slider to the right. It will improve the quality of the photos and video.
Log Image Element Positions: Specify where you want the AlphaTouch Logo and timestamp to appear on the event log images. This is usefull if you notice the elements are covering the visitors' faces.
Calling Animation: The animation that will be shown while a call is being placed, before it's answered.
Call Answered Animation: The animation that will be shown once the call is answered.
NOTE: You must have appropriate "Hardware" permissions to perform a software update.
A. Open The Admin Screen
B. Apply The Panel Software Update
C. Update the Start-Up App
Q. What are the ratings for the 3 Form-C Relays on the AT700AS?
Each Form-C Relay built into the AT700AS is rated for 0.5A 125VAC, /3A 30VDC
Q. What types of Proximity Cards/Fobs can be used with the AT700AS built-in Proximity Reader?
The AT700AS can support EM4100 125Khz Fobs.
Q. What are the Network & Internet Requirements for the AT700AS?
Please refer to Network & Internet Requirements.
Q. What are the network whitelist requirement for the AT700AS?
To ensure that a networks security does not block communication with the AlphaTouch Cloud, the phone dialing service, and the app audio and video service make sure the following addresses and ports are whitelisted.
|Phone Calls (SIP - Audio only calls)|
|TCP: 5060, 5061, 5063, 5080|
UDP: 5060, 5080
|App/Monitor Calls (Audio & Video)||Proxy Configuration|
NOTE: All the addresses and ports shown are for outbound/destination connections from the network. DNS communication ports (53 on TCP & UDP) are needed as well to tranlaste domains to IP's.
The Alpha Communications® model ATRC100 AlphaTouch™ relay controller is designed to provide the analog relay gateway interface for the AlphaTouch™ system. The ATRC100 is built into a rugged high impact ABS plastic case, and is powered by a separate model PS-ATRC100POE (PoE type) or RASP-PI-3-PS (5vdc type) plug-in power supply.
Each ATRC100 requires the model CT032AE6 relay control cable, CA-USBSERV10 serial to USB cable and KE-PWR5/2A power supply, as well as the required RY008AE and/or RY032AE addressable relay boards (and required CT032AEJ jumper cables).
The ATRC100 features built-in Windows OS as well as full size HDMI interface, 4-USB 2.0 ports and audio output.
PoE Input, Separate Power and Network Outputs. Ideal for situation where no plug in power is available.
|Board #||'DIP' #1||'DIP' #2||'DIP' #3||'DIP' #4|
1. Associating the Realy Controller with a Door Panel
In order to use the AlphaTouch Relay Controller to interface with an existing analog intercom system, you must first specify, within the settings for your door panel that your relay controller is paired to that panel for analog integration. Within the settings area for your door panel, go to the Actions tab, and then click on the Relay Controller sub-tab. Enable the Relay Controller toggle switch, and specify:
2. Associating each Apartment with its Corresponding Relay Position
In order to specify which relay is triggered when a particular resident/apartment is called, you'll need to set this value in the settings for each apartment. Click on the Buildings menu item in the left-hand menu and for each building, click the dropdown menu and select Apartments, Residents and Devices.Then, select the apartment you wish to modify. In the General tab, please specify the Relay Board # as well as the Relay Position #.
NOTE: If you do not see the relay board and relay position options, it is because you have not yet associated the relay controller with the door panel as described in step 1.
The Alpha Communications® model ATBC100 AlphaTouch™ barcode scanner interface is designed to wirelessly connect a USB barcode scanner with the AlphaTouch™ AT1000DM staff station.. The ATBC100 is built into a rugged high impact ABS plastic case, and is powered by a separate model PS-ATRC100POE PoE type power supply.
Each ATBC100 requires the model PS-ATRC100POE PoE type power supply as well as a USB barcode scanner.
PoE Input, Separate Power and Network Outputs. Ideal for situation where no plug in power is available.