Welcome to AlphaTouch™ - the easiest, most portable video-intercom platform ... PERIOD.
When an AlphaTouch™ system is first ordered, our factory engineers begin to program your devices according to your specifications. We will set up an account for your installation, provide permissions to account managers and populate any building and resident information we are provided with. Once programming is completed, your system is shipped to your location.
There is no on-site programming that is needed during your initial installation, outside of perhaps tweaking some settings to your liking and to your particular environment. Once the AlphaTouch™ devices are connected to an Internet-Enabled PoE (Power Over Ethernet) network they will come to life, connecting to the AlphaTouch™ cloud services and they will download all of the programming data that is required.
...and MUCH more!
If you're not sure which system components you will need for your application, you have several options.
The AlphaTouch data has a basic hierarchal structure to it. While there are exceptions for some applications, this is generally how the system data is structured:
NOTE: The following illustration is NOT a wiring diagram! It is designed to visualize the system data structure!
NOTE: The following illustration is NOT a wiring diagram! It is designed to visualize the system data structure!
NOTE: The following illustration is NOT a wiring diagram! It is designed to visualize the system data structure!
As a resident, you can enjoy a variety of features when your building uses AlphaTouch™. This area will guide you through these features and provide full details on all functions and options.
In order to sign in to your AlphaTouch™ account, you will need credentials, which consist of your email address and password. When your email address is first associated with a system resident, a random password will automatically be emailed to you at that email address. From this point forward you will be able to sign in to your AlphaTouch™ services. If you have residency in more than one AlphaTouch™ apartment, you will have access to your AlphaTouch™ services as it relates to any and all of those apartments from this login, assuming you use the same email address with all of them.
Mobile Apps are currently available for Android and iOS devices. Once you sign in to your mobile app, you will have some basic functionalities, but the most important one is that you will immediately begin receiving calls to your app whenever you have a visitor call you from a door camera panel. You will have the ability to answer the call with 2-way IP audio for crystal clear voice communication. You will also receive real-time streaming video of your visitor as you speak to them. If the call is being placed from a door camera panel that has a screen, you will also have the option to answer the call and share your video for 2-way video communications.
Note: You'll want to make sure you know your AlphaTouch login credentials. This information would have been emailed to you when management added you to their system. If you never received this email, please contact management and ask them to ensure your email address is specified and correctly entered. If you can't recall your login information, please use our password reset utility.
Please follow the links below to download the appropriate app for your device and proceed to its corresponding help section.
Download and Install the correct App for your phone. The first time you open the app, you'll be prompted to sign in to AlphaTouch. Enter your email address and password to login. In the initial release of the app, there's not much else to do at this time until you receive a call. There will be more features coming soon. Stay tuned!
Receiving a Call
When a call is placed to you and the AlphaTouch app opens you will be presented with live audio and video of your visitor. You can either Accept or Decline the call at that time. When you accept the call, your audio will be turned on and you will be able to speak to your visitor. Optionally, you can also click the icon to turn your outgoing video stream on in order to allow your visitor to see you too. Once you've anwered a call, you can click on the door release button to activate a door release action.
For now, logging into the AlphaTouch™ website is the easiest way to access your more advanced functions. We hope to incorporate most of these functions into the mobile platofrms as well in the near future. Such functionalities include:
Please note: Management has the abilitiy to disable some of these features.
You can sign in to the AlphaTouch™ website by clicking the "Sign-In" button at the top of this page.
When you first sign in to the AlphaTouch™ website, you will be brought to the My Homes screen listing all of the apartments you reside in. You will have quick access to the most recent log images and pinned action buttons (set by management). You can also click on " Edit My Apartment Listing" to manage your listings
Changing any of these fields will change your settings as it relates to that particular apartment only. For example, perhaps a person has a residence as well as a commercial office in the same building. You might want the resident name to be "Smith, Bob" as it relates to your residential space, but for your commercial space you might want "Dr. Smith MD".
Having a party? Expecting a visitor for a stay? You can provide your guests with their own personalized Visitor Virtual Keys. The Virtual Keys can be sent via email or SMS text message to your guests and they can use it at any door camera panel for your building. They only need to hold the Virtual Key's QR code up to the panel's camera to gain access.
Once your new Virtual Keyis created, you can click the Share button to send this Virtual Key to your guests. You will be presented with a selection box where you can specify previous contacts you wish to share the Virtual Key with. You will also be presented with a large text box to enter your guests' contact information. Once you have selected and/or entered your visitors as outlined below, click the Share Virtual Key button.
Important Notes:
631-555-1212 631-555-2121 mifflin_1275@gmail.com coolguy74@hotmail.com
631-555-1212, Bob Smith 631-555-2121, Leon Billows mifflin_1275@gmail.com, Roberto Perez coolguy74@hotmail.com, Greg Miller
631-555-1212 631-555-2121, Leon Billows mifflin_1275@gmail.com coolguy74@hotmail.com, Greg Miller
Once you've shared your Virtual Keys with your visitors, there are two ways to revoke access.
Your Event Logs show you a complete listing of all system actions related to you and your residences. You can see what actions took place, when they took place and even view a snapshot image of the event (if applicable).
Whether you are a professional installation company, or a home-owner performing a DIY upgrade, you will find AlphaTouch™ to be extremely simple.
The only real prerequisite for AlphaTouch™ is that all locations where devices will be located must have access to an Internet-Enabled PoE (Power Over Ethernet) network. They do not even need to all be connected to the same network, as long as all of the networks involved can reach the AlphaTouch™ cloud services via the Internet.
INTERNET: AlphaTouch™ Devices require a prompt and reliable Internet connection for best video call quality. The property management is responsible for acquiring & maintaining this service. Please ensure a wired Internet-Enabled PoE network connection to each AlphaTouch™ Device.
BANDWIDTH: AlphaTouch™ Devices require a minimum bandwidth of 2 mbps for uploading and downloading. If the Devices will be sharing the Internet connection with other devices, please configure QoS to ensure minimum
bandwidth requirements are met.
NETWORK: AlphaTouch™ Devices require that data and power be delivered through a PoE-enabled network. The Devices require a minimum of 13 Watts to function. By default, Devices require a DHCP-Enabled network environment in order to obtain an IP Address. Static IP addresses can be assigned at the time of your order.
For single-unit buildings, such as single-family homes, AlphaTouch™ is an extremely simple solution to give you mobile video intercom capabilities. With the press of a single button, AlphaTouch™ can simulataneously dial your home phone number and call all of your family members' mobile apps. The first one to answer the call gets it and the call notifications are cancelled everywhere else.
Below is a typical system layout for this scenario. You will notice that the entire system is comprised of a 1-button Entrance Call Panel placed at the door that is wired with a standard networking cable to an Internet-Connected PoE Network. This provides the Entrance Call Panel with power as well as a communication path to the AlphaTouch™ cloud. Once that has been established, the Entrance Call Panel can place telephone and app calls to your existing smart mobile devices and telephones.
This is a perfectly good application of the system, for those who wish to be contacted on their telephone and mobile devices only... however some applications may also require hard-wired monitors throughout the house. Luckily, this is easy enough. Our monitors simply connect to the same Internet-Connect PoE hardware as the Entrance Call Panel. Below is an illustration showing this. Alternatively, it can be connected to an entirely separate Internet-Connected PoE Network.
For multi-unit buildings, such as apartment buildings, campuses, and office buildings, the layout is virtually identical to that of a single-unit building. The only difference is that this application uses a 7.0" touchscreen directory panel which is capable of listing a virtually unlimited number of apartments and residents.
With just a few presses on the touchscreen, AlphaTouch™ can simulataneously dial multiple phone numbers and mobile apps (with video) for all of the apartments and residents. The first one to answer the call gets it and the call notifications are cancelled everywhere else.
Below is a typical system layout for this scenario. You will notice that the entire system is comprised of a 7.0" tocuhscreen Door Camera Panel which is placed at the door and is wired with a standard networking cable to an Internet-Connected PoE Network. This provides the Entrance Call Panel with power as well a communication path to the AlphaTouch™ cloud. Once that has been established, the Door Camera Panel can place telephone and app calls to your existing smart mobile devices and telephones.
Again, there are also many applications that require hard-wired monitors throughout the building(s). Luckily, this is also easy enough. Our monitors simply connect to the same Internet-Connect PoE hardware as the Door Camera Panel. Below is an illustration showing this. Alternatively, they can be connected to entirely separate Internet-Connected PoE Networks.
Managing your AlphaTouch™ system is as easy as logging into the Cloud and making your changes. All connected devices will be updated virtually instantly when a change is made that impacts them.
Your initial system programming can be done by our factory professionals at no additional cost. That's right - every device on your system will be pre-programmed according to your custom specifications. In fact, some of the programming MUST be done, since we will need to associate your installation to its first manager so someone can sign in to make changes.
What we need to know for programming:
Please note: As much or as little of this information can be provided as you wish. Initial factory programming is only offered at the time of ordering. Once the order ships, additional programming must be done by management. Of course, if assistance is needed, our trained team of specialists are available to assist you. Please see our Privacy Policy for more information on how we use your data.
Once you sign-in, you will be able to make system changes on your own. First, you may need to select which installation you wish to modify.
Once you've selected the installation you wish to manage, you'll see the management menu appear on the left hand side of the screen This menu will be collapsed for mobile users, so if you don't see it, click the Menu () button.
In the following help sections, it is assumed you've already chosen the installation you wish to manage!
Now that you are ready to start managing your installation, we must make sure there are buildings within it. The buildings in your installation will house all of the apartments (or units), as well as their associated residents.
NOTE: You must have appropriate "Building" permissions to view, add, edit or delete buildings.
NOTE: Custom terminology settings might cause the terms "Building" and "Buildings" to appear as something else. For example, "Buildings" may have been renamed to "Facilities" - The following help section will apply, in that case, to facilities.
You are now ready to start adding your apartments to this building. See Managing Apartments for more information.
Apartments are entities which house your installation residents. You will need to create all of the apartments in your building that residents will be occupying. Please note that the number of apartments in your installation will, at least in part, determine your monthly charges.
NOTE: You must have appropriate "Apartment" permissions to view, add, edit or delete buildings.
NOTE: Custom terminology settings might cause the terms "Apartment" and "Apartments" to appear as something else. For example, "Apartments" may have been renamed to "Suites" - The following help section will apply, in that case, to suites.
Apartment Settings - General
Apartment Settings - Relay Controls
Apartment Settings - Day Time Hours
Residents are entities which live in your apartments. If you wish for each resident to be able to use the AlphaTouch™ mobile apps, or to be contacted individually (apart from the general apartment contact), you must add each resident to their appropriate apartment. If any resident lives in more than one apartment, simply add them to both apartments, but use the same email address to link both apartments to that resident's mobile app.
NOTE: You must have appropriate "Resident" permissions to view, add, edit, email or delete residents.
NOTE: Custom terminology settings might cause the terms "Resident" and "Residents" to appear as something else. For example, "Resdients" may have been renamed to "Tenants" - The following help section will apply, in that case, to tenants.
Important Notes:
Note: This button will only be visible if the resident has an email address.
For more help with Schedule Items, see Scheduling
Door / Entry Panels are entities that belong to an intallation. They are physically placed at a point of entry (like a door or a gate), and provide a way for visitors to call residents or building staff.
NOTE: You must have appropriate "Hardware" permissions to view, add, edit or delete Door/Entry Panels.
NOTE: You must connect the panel to the cloud within one hour of creating it. This is the only way the panel can download its required credentials.
For detailed help with the specific settings for your door panel device(s), please see device-specific help sections: AT700AS Door Panel
For detailed help with the specific settings for your door panel device(s), please see device-specific help sections: AT700AS Door Panel
NOTE: You must have add/edit hardware permissions in both the source installation as well as the destination installation in order to perform this task.
The Scheduling area is where you can specify different schedule items that can be applied to Resident and Visitor access methods.
NOTE: You must have appropriate "Scheduling" permissions to view, add, edit or delete schedule items.
For residents/visitor access control purposes, schedule items are used to limit access. That is to say that if there are no schedule items assigned to a residents' access points, they will have unrestricted access to those access points.
For assistance with applying Schedule Items to residents, please see the Residents help section under "Applying Schedule Limitations to the Access for Residents and their Visitors."
To view the schedule items for an installation, click Scheduling in the left-side menu.
Administrators are people who can access certain settings for an installation by signing in to the AlphaTouch™ cloud. You can add as many administrators as needed to perform maintenance functions.
NOTE: You must have appropriate "Administrators" permissions to view, add, edit or delete administrators.
To view the managers for an installation, click Administrators in the left-side menu.
There are several categories of permissions that administrators can be assigned to:
Please Note: Adding a new administrator will cause an email to be sent to them letting them know they've been added as an administrator to an AlphaTouch™ installation.
The settings area contains various settings that apply to your entire installation. That means these settings will be reflected on all Buildings, Apartments, Resident, Hardware Devices and any other entity across your installation where applicable.
NOTE: You must have appropriate "Installation" permissions to modify installation settings.
This is an area which allows managers to maintain subscription and billing information.
NOTE: You must have appropriate "Billing" permissions to view or modify subscription or billing information.
To view the subscription and billing information, for an installation, click Subscription in the left-side menu.
The top section of this page will show your general subscription information.
You can keep any number of credit cards on file for your installation. This is where they will be listed. You must have at least one valid card on file at all times to ensure there is no interruption in your AlphaTouch™ services.
Note: If you have no saved payment methods, adding a credit card will automatically set this card as your default "Monthly Service Card" that gets charged each month for your AlphaTouch™ subscription. This is indicated by a BLUE star next to it.
If you have more than one payment method on file, and wish to change which card is used as the "Monthly Service Card", simply click the GRAY star next to it. The star will turn BLUE, indicating it is the new card used for your monthy service charges.
You can view a full list of past transactions for your installation. Click the description text of the item you wish to view the full invoice for.
Any optional feature add-ons that your installation is eligible for will show up here. You can easily view which add-ons you currently have enabled. You can enable or disable an add-ons at any time by toggling the Enabled/Disabled Switch.
Enabling add-ons with an additional monthly cost will increase your monthly charge amount, and will be reflected in the "Subscription Information" area.
NOTE: You must have appropriate "Billing" permissions to view or modify installation add-ons.
This area will list the logs for the installation. The logs can be filtered by a variety of criteria by clicking on Show Filters.
Any items that require your attention will be shown here. Such items include (but are not limited to) billing issues or issues with specific devices. You will be prompted for action, and instructed from there based on the particular issue.
The AT700AS is a touchscreen door panel that is bursting with cutting-edge technology!
The AT700AS is a touchscreen door panel that is bursting with cutting-edge technology!
View full specs and details here
Please make sure the package contains the following installation and mounting hardware.
Actions 1, 2 and 3
You can specify up to 3 different "action buttons" available to residents. These buttons are used to trigger any or all of the 3 relays located on this station. The three action buttons are referred to as "Primary", "Secondary" and "Tertiary". All 3 of these buttons can be configured in virtually the same way to provide your resident up to 3 action buttons to perform different tasks.
Postal Release / Egress Inputs
Each of the 3 relay inputs located on the rear of the AT700AS can have a Door Release Action associated with it. When these two terminals are shorted by a button, external realy closure or by any other method, the associated Door Release Action sequence will initiate.
Relay Controller
If you are using an AlphaTouch Relay Controller (ATRC), this is where you will specify it. Enter the ATRC's MAC Address to let the system know that this Door Panel will be triggering relays from it. For more information, please visit The ATRC100 Relay Controller help section.
Please Note: if your panel version is lower than 1.0.29, there may be additional steps that need to be taken. Please contact us for further assistance.
Q. What are the ratings for the 3 Form-C Relays on the AT700AS?
Each Form-C Relay built into the AT700AS is rated for 3A.
Q. What types of Proximity Cards/Fobs can be used with the AT700AS built-in Proximity Reader?
The AT700AS can support EM4100 125Khz Fobs.
Q. What are the Network & Internet Requirements for the AT700AS?
Please refer to Network & Internet Requirements.
The Alpha Communications® model ATRC100 AlphaTouch™ relay controller is designed to provide the analog relay gateway interface for the AlphaTouch™ system. The ATRC100 is built into a rugged high impact ABS plastic case, and is powered by a separate model PS-ATRC100POE (PoE type) or RASP-PI-3-PS (5vdc type) plug-in power supply.
Each ATRC100 requires the model CT032AE6 relay control cable, CA-USBSERV10 serial to USB cable and KE-PWR5/2A power supply, as well as the required RY008AE and/or RY032AE addressable relay boards (and required CT032AEJ jumper cables).
The ATRC100 features built-in Windows OS as well as full size HDMI interface, 4-USB 2.0 ports and audio output.
PoE Input, Separate Power and Network Outputs. Ideal for situation where no plug in power is available.
Board # | 'DIP' #1 | 'DIP' #2 | 'DIP' #3 | 'DIP' #4 |
1 | OFF | OFF | OFF | OFF |
2 | ON | OFF | OFF | OFF |
3 | OFF | ON | OFF | OFF |
4 | ON | ON | OFF | OFF |
5 | OFF | OFF | ON | OFF |
6 | ON | OFF | ON | OFF |
7 | OFF | ON | ON | OFF |
8 | ON | ON | ON | OFF |
9 | OFF | OFF | OFF | ON |
10 | ON | OFF | OFF | ON |
11 | OFF | ON | OFF | ON |
12 | ON | ON | OFF | ON |
13 | OFF | OFF | ON | ON |
14 | ON | OFF | ON | ON |
15 | OFF | ON | ON | ON |
16 | ON | ON | ON | ON |
1. Associating the Realy Controller with a Door Panel
In order to use the AlphaTouch Relay Controller to interface with an existing analog intercom system, you must first specify, within the settings for your door panel that your relay controller is paired to that panel for analog integration. Within the settings area for your door panel, go to the Actions tab, and then click on the Relay Controller sub-tab. Enable the Relay Controller toggle switch, and specify:
2. Associating each Apartment with its Corresponding Relay Position
In order to specify which relay is triggered when a particular resident/apartment is called, you'll need to set this value in the settings for each apartment. Click on the Buildings menu item in the left-hand menu and for each building, click the dropdown menu and select Apartments, Residents and Devices.Then, select the apartment you wish to modify. In the General tab, please specify the Relay Board # as well as the Relay Position #.
NOTE: If you do not see the relay board and relay position options, it is because you have not yet associated the relay controller with the door panel as described in step 1.
The AT700MSE is a 7.0" touchscreen resident monitor that is easy to use and non-intrusive!
View full specs and details here