AlphaTouch™ Help Center

• Single-Family Homes
• Medium to Large Capacity Apartments and Condos
• Single-Unit Office Buildings
• Medium to Large Office Buildings
• Schools / Libraries
• Corporate/Educational Campuses
• Shooting Ranges
• Jewelry Stores

...and MUCH more!

If you're not sure which system components you will need for your application, you have several options.

1. Use our online system-builder. Just answer a few simple questions and you will be presented with a list of components, related documentation and the ability to get equipment pricing.
2. Contact our highly-trained sales staff. We are standing by to assist you in putting your system together.

NOTE: The following illustration is NOT a wiring diagram! It is designed to visualize the system data structure!

NOTE: The following illustration is NOT a wiring diagram! It is designed to visualize the system data structure!

NOTE: The following illustration is NOT a wiring diagram! It is designed to visualize the system data structure!

• AlphaTouch offers residents a variety of methods to gain access to their building(s). Please note that these features may be enabled or diabled by the building management. If you are unable to execute any of these methods, please contact your building management.
• Access Code: Residents may be issued an alphanumeric access code in order to gain access. To enter your access code into an AlphaTouch panel, you must first locate and tap your name in the directory, and then click the ' Access Code' button. You will be presented with a keypad where you can enter your access code. When you are done, click the green OK button. If the access code is validated, the door will unlock and you will be able to enter the building. If the access code is not valid (because it is not a recognized at all or because of schedule restrictions), an error tone will sound and you will not be allowed access.
• Proximity Key Fob / Card: Residents may be issued a proximity key fob or card as an access credential by building management. You may present this credential to the proximity reader () on your AlphaTouch door panel. If the credential valid, the door will unlock and you will be allowed access. If the credential is not valid (because it is not a recognized at all or because of schedule restrictions), an error tone will sound and you will not be allowed access.
  Proximity Card

  
  

  

  Proximity Fob

  
  

  

  Presenting a Credential
  

  
  

  
• AlphaTouch Mobile App: If enabled, you will have the ability access your door release actions right from the AlphaTouch mobile app. Under the "Actions" tab, you will see slide controls that you can slide to the right in order to trigger the door release action. See screenshot below.
  
  AlphaTouch Web Portal: If enabled, you will also have the ability access your door release actions from the AlphaTouch web portal. From your My Home(s) page, click your options button and select the door release action you wish to trigger. See screenshot below.
  Mobile App Slider

  
  

  

  Web Portal Menu Option

  
  

  
• Amazon Alexa App & Smart Speaker: By enabling the AlphaTouch Alexa Skill, you will be able to activate your door release action both through your Alexa mobile app as well as your Alexa smnart speaker(s). For more information on enabling the AlphaTouch Alex Skill please view the AlphaTouch Skill for Amazon Alexa help section for more information on adding your AlphaTouch panel as a smart device and enabling unlock functions. Once done, you can use Alexa to unlock your door two different ways:

  Through the Alexa mobile app: Open your Alexa app and access your Devices > Locks. Click the door panel you want to execute the door release action on, and then click the white lock symbol. The AlphaTouch cloud will verify your access (based on residency, access schedules and other administrative options) and either execute the unlock action, or return an error.

  Via your Alexa smart speaker(s): You can tell your smart speaker "Alexa, unlock [the door name]". Alexa will prompt you to say your PIN number that established while configuring your smart lock (see AlphaTouch Skill for Amazon Alexa). Once Alexa validates your PIN number, the AlphaTouch cloud will verify your access (based on residency, access schedules and other administrative options) and either execute the unlock action, or return an error.

  Alexa Mobile App
  
• Call Yourself: As a last resort, you can always call yourself, answer the call and trigger the door release function. Alternatively, you can call a friend or family member that also lives in the building.
  

In order to sign in to your AlphaTouch™ account, you will need credentials, which consist of your email address and password. When your email address is first associated with a system resident, a random an email will be sent to you with a link you can click to specify your own password. Once this is done, you will be able to sign in to your AlphaTouch™ app and web services. If you have residency in more than one AlphaTouch™ apartment, you will have access to your AlphaTouch™ services as it relates to any and all of those apartments from this login, assuming you use the same email address with all of them.

Mobile Apps are currently available for Android and iOS devices. Once you sign in to your mobile app, you will have access to your resident features:

• Detailed event logs with image capture.
• Updating your resident listing, phone number, email address and building access code.
• Send your visitors Virtual Keys that they can use to gain entrance to your building.

Just as importantly, when you log into the mobile app you will immediately begin receiving calls to your app whenever you have a visitor call you from a door camera panel. You will have the ability to answer the call with 2-way IP audio for crystal clear voice communication. You will also receive real-time streaming video of your visitor as you speak to them. If the call is being placed from a door camera panel that has a screen, you will also have the option to answer the call and share your video for 2-way video communications.

Note: You'll want to make sure you know your AlphaTouch login credentials. This information would have been emailed to you when management added you to their system. If you never received this email, please contact management and ask them to ensure your email address is specified and correctly entered. If you can't recall your login information, please use our password reset utility.

Download and Install the correct App for your phone. The first time you open the app, you'll be prompted to sign in to AlphaTouch. Enter your email address and password to login.

Logging into the AlphaTouch™ website is the second way to access your resident functions.

• Detailed event logs with image capture.
• Updating your resident listing, phone number, email address and building access code.
• Send your visitors Virtual Keys that they can use to gain entrance to your building.

Please note: Management has the abilitiy to disable some of these features.

You can sign in to the AlphaTouch™ website by clicking the "Sign-In" button at the top of this page.

AlphaTouch uses two methods to contact you when a call is placed to you. The first method is the AlphaTouch Mobile App. If you have installed the app on your phone and you are signed in, AlphaTouch will know this and route your calls to the app first as your primary call method. If you also have a telephone number associated with your resident listing, an audio-only telephone call will be placed to you as a secondary call method if you have not answered the app call within a certain amount of time (default is 20 seconds, but administrators may adjust this time).

If you have never installed the app or are not signed into the app, the system will use the audio-only telephone call as the primary method of contacting you.

When you click the AlphaTouch Call Notification, the AlphaTouch app will open and you will be presented with live audio and video of your visitor. You can either Accept or Decline the call at that time. When you accept the call, your audio will be turned on and you will be able to speak to your visitor. Optionally, you can also click the icon to turn your outgoing video stream on in order to allow your visitor to see you too. Once you've anwered a call, you can click on the door release button to activate a door release action. Depending on your system settings, as specified by your system administrators, you may also be able to open the door without even answering the call.

A. Live Visitor Video Stream

B. Call Source Location

C. Door Release Button

D. Accept the call and activates you outbound audio

E. Dismiss the call without answering it

 

A. Live Visitor Video Stream

B. Live Outboud Video Screen

C. Call Source Location

D. Door Release Button

E. Toggle your outbound audio on or off

F. Toggle your outbound video on or off

G. End the

When you first sign in to the AlphaTouch™ website, you will be brought to the My Homes screen listing all of the apartments you reside in. You will have quick access to the most recent log images and pinned action buttons (set by management). You can also click on  " Edit My Apartment Listing" to manage your listings

Changing any of these fields will change your settings as it relates to that particular apartment only. For example, perhaps a person has a residence as well as a commercial office in the same building. You might want the resident name to be "Smith, Bob" as it relates to your residential space, but for your commercial space you might want "Dr. Smith MD".

• Resident First Name & Last Name: This is the name that will appear on any door camera panels and directories for each apartment you belong to. Management will specify how your name is formatted (for example "[first name] [last name]" or "[last name], [first name]".
  
• Resident Email: This is the email address that is associated with your resident listing for each apartment you belong to. Please note that it is very important that all of your resident listings share the same email address if you wish to access all of them from a single login and wish to receive video calls from all of your apartments to a single mobile device.
• Resident Phone Number: This is the phone number that is associated with your resident listing in each apartment you belong to. This can be a standard landline number, a cell phone or virtually any other phone number.
  
• Send SMS Alerts: If the phone number you've entered is a cell phone and can receive SMS text messages, we suggest enabling this option. This will allow us to send you notifications when a call is missed or when a visitor arrives using a temporary QR Access Code you've issued them.
• Proximity Tag Code: If proximity tags are enabled for your installation, this code will be specified by management and can not be changed. You can, however, see whether or not you have a proximity tag associated to you or not.
  
• Resident Access Code: If management has this feature enabled, you can specify an alphanumeric access code that can be used to grant yourself access to your building from any touchscreen door camera panel at your building. AlphaTouch™ gives you a tool to generate a new secure, unique access code if you can not think of one.

Having a party? Expecting a visitor for a stay? You can provide your guests with their own personalized Visitor Virtual Keys. The Virtual Keys can be sent via email or SMS text message to your guests and they can use it at any door camera panel for your building. They only need to hold the Virtual Key's QR code up to the panel's camera to gain access.

1. Click on New Virtual Key
2. Enter a Title. This is just a label for this Virtual Key so you know what it is for. Name it something like Leon's Visit  or Jesse's Birthday Party
3. Specify the Type. There are two different types of Virtual Keys that can be created:
   1. Unlimited Use: All recipients that receive this Virtual Key can use it as many times as needed as long as it is within the specified date/time range.
   2. One Use per Visitor: Each recipient that receives this Virtual Key can use it once at any time, as long as it is within the specified date/time range. There will be a grace period of 5 minutes, in case your visitor (for example) forgot something in their car, they can quickly run out and use their code to regain access to the building.
      
4. Specify whether or not you would like to be notified when your guest(s) arrive. Since each visitor will receive a slightly different version of ths Virtual Key, the system will know which one of your visitors has arrived when a Virtual Key is used, and can alert you right away.
5. Specify which residence you wish to Allow Access To. This is the apartment or unit that you are granting visitors access to. This will dictate which door panels will accept the Virtual Key as valid - any door panel associated with the building your residence is in will recognize the codes. Please note that the management at your various residences may disable this feature. Those residences will not appear for selection and Virtual Keys can not be created for them.
   
6. Specify the date/time range that this Virtual Key will be valid for. By default, Visitor Virtual Keys can be valid for a maximum of 2 weeks, but that limit can be adjusted by management.

Once your new Virtual Keyis created, you can click the Share button to send this Virtual Key to your guests. You will be presented with a selection box where you can specify previous contacts you wish to share the Virtual Key with. You will also be presented with a large text box to enter your guests' contact information. Once you have selected and/or entered your visitors as outlined below, click the Share Virtual Key button.

Important Notes:

• Each guest receives their own unique Virtual Key Image. It is important that your guests do not share their Virtual Keys with one another. If they do, AlphaTouch™ will not be able to properly alert you to who is arriving.
• Select the Contact(s) you wish to share the Virtual Key with.

Once you've shared your Virtual Keys with your visitors, there are two ways to revoke access.

1. Next to the Virtual Key listing, you will see text telling you how many visitors you've shared the code with. That text is a clickable link that allows you to view the visitors that have been invited. You can individually remove a visitor from the list. They will be sent a notification that their access has been revoke immediately.
   
2. You can Delete the Virtual Key entirely. This will revoke access from all of the visitors you've included on the invite.

Your Event Logs show you a complete listing of all system actions related to you and your residences. You can see what actions took place, when they took place and even view a snapshot image of the event (if applicable).

With AlphaTouch's Alexa skill, you can receive visitor notifications to you Alexa Smart Speakers and even  turn your AlphaTouch door stations into discoverable smart devices with remote unlocking capabilities. Some features may be disabled by building administrators for security purposes.

Adding Your AlphaTouch Smart Devices:

1. Search for and Enable the AlphaTouch skill for Amazon Alexa in your Alexa Portal.
2. In the resulting login screen, Sign In to your AlphaTouch account. This will link your Amazon and AlphaTouch Accounts.
   
   1. We do not capture or store any personal information aside from your unique Amazon ID (Privacy Policy)
3. Perform a Device Discovery in the Smart Home > Devices area of your Alexa Portal.

Your AlphaTouch devices and their voice actions are now linked to your amazon account. Make sure you enable smart functionalities in your Alexa App to utilize the smart unlock and doorbell features.

Enabling Smart Features for an AlphaTouch Smart Device through Alexa:

1. Open your Alexa App on your smart phone.
2. Tap Devices on the bottom of the screen. (Figure 1)
3. Tap either Locks or All Devices at the top of the screen. (Figure 1)
4. Tap the device you wish to enable Smart Features on. (Figure 2)
5. Tap the Settings () icon in the upper-right hand corner. (Figure 3)
6. Enable Doorbell Press Announcements. (Figure 4)
7. Enable Unlock by app if you wish to unlock your AlphaTouch Smart Lock through the Alexa App. (Figure 4)
8. Enable Unlock by voice if you wish to unlock your AlphaTouch Smart Lock through the Alexa App or Smart Speaker(s). (Figure 4)
   1. You will be asked to specify a 4-digit PIN to enable this functionality.

Figure 1

Figure 2

Figure 3

Figure 4

The only real prerequisite for AlphaTouch™ is that all locations where devices will be located must have access to an Internet-Enabled PoE (Power Over Ethernet) network. They do not even need to all be connected to the same network, as long as all of the networks involved can reach the AlphaTouch™ cloud services via the Internet.

INTERNET: AlphaTouch™ Devices require a prompt and reliable Internet connection for best video call quality. The property management is responsible for acquiring & maintaining this service. Please ensure a wired Internet-Enabled PoE network connection to each AlphaTouch™ Device.

BANDWIDTH: AlphaTouch™ Devices require a minimum bandwidth of 2 mbps for uploading and downloading. If the Devices will be sharing the Internet connection with other devices, please configure QoS to ensure minimum
bandwidth requirements are met.

NETWORK & POWER: AlphaTouch™ Devices require that data and power be delivered through a PoE-enabled network. The Devices require a minimum of 13 Watts to function. By default, Devices require a DHCP-Enabled network environment in order to obtain an IP Address. Static  IP addresses can be assigned at the time of your order.

For single-unit buildings, such as single-family homes, AlphaTouch™ is an extremely simple solution to give you mobile video intercom capabilities. With the press of a single button, AlphaTouch™ can simulataneously dial your home phone number and call all of your family members' mobile apps. The first one to answer the call gets it and the call notifications are cancelled everywhere else.

Below is a typical system layout for this scenario. You will notice that the entire system is comprised of a 1-button Entrance Call Panel placed at the door that is wired with a standard networking cable to an Internet-Connected PoE Network. This provides the Entrance Call Panel with power as well as a communication path to the AlphaTouch™ cloud. Once that has been established, the Entrance Call Panel can place telephone and app calls to your existing smart mobile devices and telephones.

This is a perfectly good application of the system, for those who wish to be contacted on their telephone and mobile devices only... however some applications may also require hard-wired monitors throughout the house. Luckily, this is easy enough. Our monitors simply connect to the same Internet-Connect PoE hardware as the Entrance Call Panel. Below is an illustration showing this. Alternatively, it can be connected to an entirely separate Internet-Connected PoE Network.

For multi-unit buildings, such as apartment buildings, campuses, and office buildings, the layout is virtually identical to that of a single-unit building. The only difference is that this application uses a 7.0" touchscreen directory panel which is capable of listing a virtually unlimited number of apartments and residents.

With just a few presses on the touchscreen, AlphaTouch™ can simulataneously dial multiple phone numbers and mobile apps (with video) for all of the apartments and residents. The first one to answer the call gets it and the call notifications are cancelled everywhere else.

Below is a typical system layout for this scenario. You will notice that the entire system is comprised of a 7.0" tocuhscreen Door Camera Panel which is placed at the door and is wired with a standard networking cable to an Internet-Connected PoE Network. This provides the Entrance Call Panel with power as well a communication path to the AlphaTouch™ cloud. Once that has been established, the Door Camera Panel can place telephone and app calls to your existing smart mobile devices and telephones.

Again, there are also many applications that require hard-wired monitors throughout the building(s). Luckily, this is also easy enough. Our monitors simply connect to the same Internet-Connect PoE hardware as the Door Camera Panel. Below is an illustration showing this. Alternatively, they can be connected to entirely separate Internet-Connected PoE Networks.

Dealer-Level Administrators are very much like standard Installation-Level Administrators. The only real difference is that rather than belonging to a specific installation like an Installation-Level Administrator, a Dealer-Level Administrator belongs to your dealer account, and will have their specified Dealer-Level Permissions automatically applied to all of your installations universally.

Dealer-Level Administrators can be managed from the DEALER > Dealer Admins are of your portal. If this link yields a 404 error, you may not be logged in or your account may not be set up as dealer. Contact us for assistance. Dealer Account Owners can add, edit and delete other Dealer-Level Administrators in this area. All other "non-owner" Administrators will have read-only access to this information.

Adding a New Dealer-Level Administrator

• Click the " Add a Dealer-Level Administrator " button
  
• Specify the Administratior's full name and email address.
  • Note: If the email address already exists in our system, the administrators profile name may be used in placed of the name you typed.
• Specify the Dealer-Level Permissions that will be applied across your Dealer Account's installations.
• Dealer Account Owner: If checked, this Dealer-Level Administrator can manage other Dealer-Level Administrators.
• click "Add this Dealer-Level Administrator"

Once a Dealer-Level Administrator is created, it's name and email address can not be modified. In addition to being list in the Dealer area, this Dealer-Level Administrator will now be listed in your individual Installation-Level Administrators lists with a light gray background to differentiate it --- although it can only be modified from the Dealer area.

Editing a Dealer-Level Administrator

Click on the Dealer-Level Administrator's name and you will be prompted with a dialog box where you can modify their Dealer-Level Permissions.

Deleting a Dealer-Level Administrator

• Click on the    Menu Button
  
• Select Delete
• You will be prompted with a confirmation dialog to make sure you really want to delete this dealer.
• If this Dealer-Level Administration has other Installation-Level Permissions, you will be given the option to delete those permissions as well, or to leave them in place.
• Click Delete this Administrator to confirm the deletion.
  

The Dealer-Level Billing tool gives dealers the ability to add a payment method to their dealer account and use it for multiple Installations rather than adding a single Installation-Level payment method to each individual Installation. This makes it very easy to update your payment methods for your various installations from one place.

Adding a New Payment Method

• Click the  Add a Payment Method button or icon.
• You will be presented with a credit card submission form. Please fill this form out with the credit card number, expiration date, and security code. Please also provide the billing name, email address, phone number and street address.
• The card data will be validated and you will be alerted to any issues as you type it.
• Once the form is filled out, click Add This Card.

Assigning a Payment Method to an Installation

Once a payment method is added, you will see it listed on the page with a holder that shows you which installations use that card. Of course, a newly added card will have some text that says there aren't any yet. You can now grab your installations with  the icon and drag them into the approrpiate holder for the card you wish to use for their subscriptions. That is to say that dragging an Installation and dropping it in the holder for a Dealer-Level credit card will cause that credit card to become the default payment method for the dragged/dropped installation.

You may also see up to two other Installation holders. One is for Installations that have not yet been assigned a payment method to use for their subscription charges. The second one is for Installations that have Installation-Level payment methods set to be used for their subscription charges. These Installation holders can have their Installations dragged from them, but they can not have Installation items dropped into them. If you do not see these Installation holders it is because you do not have any Installations that are applicable. Emptying these Installation holders (by moving their listed Installations) will cause them to disappear. They will re-appear when/if necessary.

Your initial system programming can be done by our factory professionals at no additional cost. That's right - every device on your system will be pre-programmed according to your custom specifications. In fact, some of the programming MUST be done, since we will need to associate your installation to its first manager so someone can sign in to make changes.

What we need to know for programming:

• Full company contact information for the installing company (if applicable).
• Full company contact information for the management company (if applicable).
• What is the name of this installation?
  • If the installation consists of a single building, the installation name might just be a building address like "101 Broadway New York" or it can be the building name like "Alpha Tower"
  • If the installation consists of several buildings (like a campus, a group of apartment buildings or condo complexes), we suggest using a name that represents the entire group of buildings like "Alpha Towers" or "Apartments at Elwood"
• What is the name and address of the building (or buildings)? 
  • If the installation consists of a single building, please provide the building's name. The building's name might just be a building address like "101 Broadway New York" or it can be the building name like "Alpha Tower". In this case, making the Installation Name the same as the Building Name is suggested. When those names are the same, one of them becomes hidden when being displayed as to not be redundant.
  • If the installation consists of multiple buildings, please provide us a clear list of all building names.
    
    • For Example: Mahican Hall, Montauk Hall & Oneida Hall
  • In either case we need a full physical address of each building in the installation.
• What are the Apartment/Unit/Location Labels?
  • For each building in this installation, please provide a list of apartment/unit/location labels. This is basically a list of all unique locations in the building(s) which will be called (like a residential apartment or a concierge location). Each of these locations can also have its own telephone number assigned to it that will be used if a visitor wants to contact all residents at that location.
• What is the resident information?
  • For each apartment/unit/location, please provide a list of residents. Each resident can have a name, a phone number and an email address. The phone number is used when a specific resident is called and their email address will be used to send them a login password.

Please note: As much or as little of this information can be provided as you wish. Initial factory programming is only offered at the time of ordering. Once the order ships, additional programming must be done by management. Of course, if assistance is needed, our trained team of specialists are available to assist you. Please see our Privacy Policy for more information on how we use your data.

Once you sign-in, you will be able to make system changes on your own. First, you may need to select which installation you wish to modify.

• If you only manage one installation, you will be brought to the management area for that installation.
• If you manage more than one installation, you will be presented with a list of your associated installations. Click the one you want to manage, and you will be brought to the management area for that installation.

Once you've selected the installation you wish to manage, you'll see the management menu appear on the left hand side of the screen This menu will be collapsed for mobile users, so if you don't see it, click the Menu () button.

In the following help sections, it is assumed you've already chosen the installation you wish to manage!

Now that you are ready to start managing your installation, we must make sure there are buildings within it. The buildings in your installation will house all of the apartments (or units), as well as their associated residents.

NOTE: You must have appropriate "Building" permissions to view, add, edit or delete buildings.

NOTE: Custom terminology settings might cause the terms "Building" and "Buildings" to appear as something else. For example, "Buildings" may have been renamed to "Facilities" - The following help section will apply, in that case, to facilities.

Viewing an Installation's Building(s)

• To view the buildings in an installation, click Buildings in the left-side menu.
  

Adding a New Building

• Click  Add a New Building.
  
• Specify a Building Name:
• If the installation consists of a single building, please provide the building's name. The building's name might just be a building address like "101 Broadway New York" or it can be the building name like "Alpha Tower". In this case, making the Installation Name the same as the Building Name is suggested. When those names are the same, one of them becomes hidden when being displayed as to not be redundant.
• If the installation consists of multiple buildings, please provide us a clear list of all building names. 
  • For Example: Mahican Hall, Montauk Hall & Oneida Hall
• Specify a Building Address:
  • This address will be validated against the Google Maps services.
    • If it does not come back as a valid address, your new building will be rejected.
    • If the address does not come back as expected, please edit the building (see next section) and try again with additional or more accurate information.
  • You can type a full address like: 1515 Broadway New York, NY 10003
  • You can also type popular location names like: Flatiron Building
    • Google will return the full address: 175 5th Ave, New York, NY 10010, USA
• Once you're done, click Add Building.

You are now ready to start adding your apartments to this building. See Managing Apartments for more information.

Edit Building Information

• Click the drop-down menu icon ( ) for the building you wish to edit.
  
• Click Edit Building
• Modify the building name and/or address in accordance with the requirements listed previously in the "Adding a New Building" help section.
• Once you are finished, click Save Building.

Deleteing a Building

• Click the drop-down menu icon ( ) for the building you wish to edit.
  
• Click Delete Building
• You will be presented with a confirmation dialog to ensure that you truly wish to delete that building.
  • IMPORTANT: Deleting a building will delete all building apartments, apartment residents, apartment settings, and resident settings. In rare cases, this can be reversed by our technical team, but for the sake of safety, assume we cannot -- and that this change is, as stated in the dialog box, non-reversable.

• Once you have verified that you wish to delete the building. confirm that by clicking Delete Building.

Apartments are entities which house your installation residents. You will need to create all of the apartments in your building that residents will be occupying. Please note that the number of apartments in your installation will, at least in part, determine your monthly charges.

NOTE: You must have appropriate "Apartment" permissions to view, add, edit or delete buildings.

NOTE: Custom terminology settings might cause the terms "Apartment" and "Apartments" to appear as something else. For example, "Apartments" may have been renamed to "Suites" - The following help section will apply, in that case, to suites.

Viewing a Building's Apartment(s)

• To view and/or manage a building's apartments, click Buildings in the left-side menu.
• Locate the building you wish to view the apartments for.
• Click the dop-down menu icon ( ) for that building and click Apartments, Residents and Devices

Adding New Apartments

• When viewing the list of building apartments, Click the add icon ( ) in the top toolbar.
  
• You will be presented the option to Add One Apartment at a Time or to Bulk-Add Apartments
  • Adding Single Apartments: You will be asked for an apartment label for each apartment you wish to add, one at a time. When one is submitted, you will then be prompted for the next one until you uncheck the checkbox labeled: Add Another Apartment After This One?
  • Bulk-Adding Apartments: You will be asked how many apartments you wish to create. They will be created for you with randomized labels.
• Once you've added your apartments, you will see them listed on the left-hand side of your screen in the apartment list for the building.

Editing an Apartment

• In the apartment list, click the title/label of the apartment you wish to edit. The right-hand side of the screen will update with the apartment's associated settings. This is a tabbed interface that will default to the Settings tab.
  

      Apartment Settings - General

• Apartment Title/Label
  
• Company Name - Only available for commercial applications. The company name will appear underneath each resident listing.
• Directory Display:
  • Hidden apartments are useful for providing proximity tags for people you do not wish to list on the directory, such as a mail carrier, but still want to give them the ability to grant themselves access.
  • Priority Display apartments are alphabetized and listed at the top of the directory before all of the non-priority apartments.
  • Apartments which are Alphabetized Normally will be alphabetized and listed below any priority apartments.
• All-Call Functionality. Enabling this option will cause all residents in the apartment to be called when a call is placed to the apartment. If disabled, only the apartment phone  and/or monitors will be called.
  
• Apartment Phone Number for apartment calling as opposed to resident-specific calling.
  

      Apartment Settings - Relay Controls

• Analog Call-Up Relay: If your system is integrated with an external intercom call system, specify the Relay Board Number and Relay Position associated with each apartment. This relay will trigger whenever a resident in that apartment is called.
• Elevator Activation Relay: If you are using the analog elevator control, specify which relay gets triggered when a resident in this apartment activates a door release that is set to trigger the elevator controls.
• Resident Access Action(s): You will see each door station that covers this apartment's building. For each panel, specify which door release action should be activated when a resident in this apartment lets themselves in the building, or when one of their visitors uses a Virtual Key.

      Apartment Settings - Day Time Hours

• For each day of the week, specify your day time and night time hours. The system will takes steps to minimize any intrusive calling behavior or noticifications during the night time hours.
• When you are done modifying these settings, click Save.

Deleting Apartments

• In the apartment list, place a checkmark next to each apartment you wish to delete.
• Once you've selected the apartment(s) you want deleted, click the Delete Selected () icon in the top toolbar of the apartment list.
  
• You will be presented with a confirmation dialog to ensure that you truly wish to delete the selected apartments.
  
  • IMPORTANT: Deleting apartments will delete all apartment residents, apartment settings, and resident settings for those apartments. In rare cases, this can be reversed by our technical team, but for the sake of safety, assume we cannot -- and that this change is, as stated in the dialog box, non-reversable.

Residents are entities which live in your apartments. If you wish for each resident to be able to use the AlphaTouch™ mobile apps, or to be contacted individually (apart from the general apartment contact), you must add each resident to their appropriate apartment. If any resident lives in more than one apartment, simply add them to both apartments, but use the same email address to link both apartments to that resident's mobile app.

NOTE: You must have appropriate "Resident" permissions to view, add, edit, email or delete residents.

NOTE: Custom terminology settings might cause the terms "Resident" and "Residents" to appear as something else. For example, "Resdients" may have been renamed to "Tenants" - The following help section will apply, in that case, to tenants.

Viewing an Apartment's Residents

• To view and/or manage a building's apartments, click Buildings in the left-side menu.
• Locate the building you wish to view the apartments for.
• Click the dop-down menu icon ( ) for that building and click Apartments, Residents and Devices
• In the apartment list, click the residents icon () next to the apartment you wish to view the residents for. The right-hand side of the screen will update with the apartment's associated settings. This is a tabbed interface that will default to the Residents tab.
  • Alternatively, you can click the apartment title and then click the Residents tab.

Adding a New Resident

• Click the  icon in the upper-right hand corner of the Residents tab.
• Specify a Resident Name. Enter the name as you want it to appear (and be sorted) on any directories.
• Optionally, Specify a Resident Phone Number.
  • If specified, this phone number will be dialed when the resident is individually contacted.
  • In a telephone-entry type of installation, this will typically be that resident's cell phone.
• Send SMS Alerts: If this phone number can receive SMS text messages, enable this option so the resident can receive alerts, such as visitor arrivals.
  
• Optionally, specify a Resident E-Mail Address. This will be used for:
  • Part of their app/website login in addition to a password.
  • Linking residents to other AlphaTouch™ enabled properties using the same email address.
  • Sending the resident notifications they've opted in to.
  • Leaving this field empty essentially disables apps for this user in this installation.
• Proximity Tag Code: If the resident will have a resident tag assigned to them, enter the tag's code. This code can be a 10-Digit 26-Bit code (you can leave off the leading zeros) or it can be the tag's Site Code and Card Code separated by a comma ( , ).
• Resident Access Photos: If the resident does not wish to be photograped when they enter the building for privacy reasons, disabling this option will accomplish that.
• Resident can send Virtual Keys: Specify whether or not the resident can issue Virtual Keys for their guests. When disabling the sending of Virtual Keys for a resident, any current/future Virtual Keys they have issued will immediately be expired and become unusable.
  
• If you wish to add an additional resident after the current one, place a check in the checkbox labled "Add Another Resident After This One?"
• Once you are finished, click Add Resident.

Important Notes:

• If the Installation has Resident Access Codes enabled, the new resident will be assigned a unique access code.
• Adding a new resident with an email address will cause an email to be sent to them letting them know they've been added as a resident to an AlphaTouch™ installation. This email will include their personal access code (if enabled).
  
  • If the email is brand new to the AlphaTouch™ cloud, and initial password will be generated for that email address and the email will also include their new login credentials.
  • If the email is recognized from another AlphaTouch™ installation, the email will let the resident know that their new installation/property is available under their existing account.

Edit Resident Information

• Click the name of the resident you wish to modify.
• Modify the resident name, phone number and/or email address in accordance with the requirements listed previously in the "Adding a New Resident" help section.
  • Please note that modifying a resident's email address may cause their app/website logins to stop working. It may also break any links there between a resident's properties.
• You can also modify the resident's access code if their existing code has become compromised.
  • There is a tool provided that will generate a unique new code for that resident if you wish to use it.
• Once you are finished, click Save Resident.

Deleting a Resident

• Click the  button next to the resident you wish to delete.
• You will be presented with a confirmation dialog to ensure that you truly wish to delete that resident.
  • IMPORTANT: This resident will no longer see this property in their app/website portals.
• Once you have verified that you wish to delete the resident. confirm that by clicking Delete Resident.

Moving a Resident to Another Apartment

• Click the  button next to the resident you wish to move.
• Select  Move Resident
  
• Select the apartment you wish to move the resident into.
  • Their current apartment will not be shown.
• Click Move Resident.
• The resident will be relocated to the new apartment, leaving their phone, email and access code settings in tact.

Sending a Resident a Password-Reset Link

• Click the  button next to the resident you wish to send a reset link to.
• Select "Send Password Reset Link"
• The resident will receive an email with a link they can click to specify a new password.
  • They can click the link to do so, or ignore it to maintain their current sign in password.

Note: This button will only be visible if the resident has an email address.

Applying Schedule Limitations to the Access for Residents and their Visitors.

• While adding or editing a resident, Click the  Access Schedule tab.
• You will see a list of all valid access points for that resident.
• You can apply one or more Schedule Items to each access point as appropriate for that resident and their visitors.

For more help with Schedule Items, see Scheduling

Door Devices are entities that belong to an intallation. They are physically placed at a point of entry (like a door or a gate), and provide a way for residents to let themselves in and/or for visitors to call residents or building staff.

NOTE: You must have appropriate "Hardware" permissions to view, add, edit or delete Door Devices

Viewing an Installation's Door Device(s)

• To view the door device for an installation, click Door Devices in the left-side menu.
  

Editing a Door Device

• Click the label of the door device you wish to modify.
  
• Modify the door device name and other settings in accordance with the requirements listed in that device's help section.
• Once you are finished, click Save Device.

For detailed help with the specific settings for your door device(s), please see device-specific help section

Moving a Door Device to a Different Installation

NOTE: You must have add/edit hardware permissions in both the source installation as well as the destination installation in order to perform this task.

• Click on the drop-down menu icon ( ) next to the door device you wish to move.
  
• Click Move to Another Installation
• In the resulting dialog box, select the installation you wish to move the door device to.
  
• Click Move Device.

Rebooting a Door Device

• Click on the drop-down menu icon ( ) next to the door device you wish to reboot.
• Click on the  Reboot Device button next to the door device you wish to reboot.
  
• The reboot command will be sent to the door device, and it will reboot itself.
  • Note, the door device will be unusable during this brief reboot.
  • The reboot button becomes disable and will spin () until the device is finished rebooting.

The Scheduling area is where you can specify different schedule items that can be applied to Resident and Visitor access methods.

NOTE: You must have appropriate "Scheduling" permissions to view, add, edit or delete schedule items.

How do Schedule Items work?

For residents/visitor access control purposes, schedule items are used to limit access. That is to say that if there are no schedule items assigned to a residents' access points, they will have unrestricted access to those access points.

For assistance with applying Schedule Items to residents, please see the Residents help section under "Applying Schedule Limitations to the Access for Residents and their Visitors."

Viewing an Installation's Schedule Items

To view the schedule items for an installation, click Scheduling in the left-side menu.

Adding a Schedule Item

• To add a new scheduling item, click  Add a New Schedule Item
  
• Specify a Title for this Schedule Item to identify it
  • i.e. "Business Hours" or "Weekends Only"
• If your Schedule Item is limited to a specific date range, click the Date Limitations button. Specify the Start Date and End Date that this schedule item will be valid for.
• For each Day of the Week, click the appropriate button to enable or disable the schedule item for that day. If enabled, specify the time range the schedule item will be valid for on that day. If disabled, access will be denied during that day.
• Once you are finished, click Add Schedule Item.
  

Editing a Schedule Item

• Click the icon next to the Schedule Item and select Edit.
  
• Modify the Schedule Item's title, date range and/or daily time ranges as needed.
• Once you are finished, click Save Schedule Item.

Deleting a Schedule Item

• Click the icon next to the Schedule Item and select Delete.
  
• To verify the deletion of this Schedule Item, click Delete Schedule Item in the resulting dialog box.

Temporarily Disable and Enable a Schedule Item

• Click the icon next to the Schedule Item. If the it's currently disabled, it can be enabled again by clicking Enable. If the it's currently enabled, it can be disabled again by clicking Disable.
• The Schedule Item will stay enabled/disabled until toggled again.
  

Administrators are people who can access certain settings for an installation by signing in to the AlphaTouch™ cloud. You can add as many administrators as needed to perform maintenance functions.

NOTE: You must have appropriate "Administrators" permissions to view, add, edit or delete administrators.

Viewing an Installation's Administrators

To view the managers for an installation, click Administrators in the left-side menu.

Administrator Permissions

There are several categories of permissions that administrators can be assigned to:

• Installation Permissions: Permissions regarding the ability to view and edit installation settings.
  
• Building Permissions: Permissions regarding the ability to view, edit, add and delete buildings.
• Apartment Permissions: Permissions regarding the ability to view, edit, add and delete apartments.
• Resident Permissions: Permissions regarding the ability to view, edit, add, email and delete residents.
• Managers Permissions: Permissions regarding the ability to view, edit, add and delete other managers.
• Hardware Devices Permissions: Permissions regarding the ability to view, edit, add and delete hardware devices such as door/entry panels and apartment monitors.
• Billing Permissions: Permissions regarding the ability to view and modify billing-related information, including subscriptions, add-ons, invoices and other basic billing functionalities.
• Logs Permissions: Permissions regarding the ability to view installation event logs.
• Scheduling Permissions: Permissions regarding the modification of schedule items that apply to residents and visitors
  

Adding a New Manager

• Click the  Add Administrator button in the upper-left hand corner of the Administrators List.
• Specify a Administrator Email Address.
• Specify a Administrator Name.
  
• Specify the new Administrator's Permissions.
• Once you are finished, click Add Administrator.

Please Note: Adding a new administrator will cause an email to be sent to them letting them know they've been added as an administrator to an AlphaTouch™ installation.

• If the administrator's email address is brand new to the AlphaTouch™ cloud, and initial password will be generated for that email address and the email will also include their new login credentials.
• If the administrator's email address is recognized from another AlphaTouch™ installation, the email will let the administrator know that their new installation/property is available under their existing account.

Editing an Administrator's Permissions

• Click the name of the administrator you wish to modify.
  
• Modify the administrator permissions as required.
• Once you are finished, click Save Administrator
  

Deleting an Administrator

• Click the  button next to the manager you wish to delete.
• Once you have verified that you wish to delete the manager, confirm that by clicking Delete Manager.

Sending an Administrator a Password-Reset Link

• Click the  button next to the administrator you wish to send a reset link to.
  
• The administrator will receive an email with a link they can click to specify a new password.
  • They can click the link to do so, or ignore it to maintain their current sign in password.

The settings area contains various settings that apply to your entire installation. That means these settings will be reflected on all Buildings, Apartments, Resident, Hardware Devices and any other entity across your installation where applicable.

NOTE: You must have appropriate "Installation" permissions to modify installation settings.

General Settings

• Installation Name
  
  • If the installation consists of a single building, the installation name might just be a building address like "101 Broadway New York" or it can be the building name like "Alpha Tower".
  • If the installation consists of several buildings (like a campus, a group of apartment buildings or condo complexes), we suggest using a name that represents the entire group of buildings like "Alpha Towers" or "Apartments at Elwood".
• Default Language
  • This is the default language used when creating new devices and other items. This setting can always be on a per-device or per-entity basis.
• Installation Timezone
  • Specifying the timezone of your installation will help us synchronize times between the cloud services and your local time. Times shown on the website and app may be inaccurate if this is not set correctly.
• Temporary Virtual Keys
  • Enabling this feature will allow building residents to send their visitors, through email or SMS text, temporary QR Codes that they can use at appropriate door stations to grant themselves access to the building.
• Maximum Visitor Access Duration
          Specify how long temporary Visitor QR Access Codes can last in order to avoid abuse by residents.
  

Resident Settings

• By default, when a new Residents is created or imported
  • Specify whether or not you want to automatically send residents their login credentials when they are created. If you do not automatically send them upon creation, they can be batch-sent later on.
• Enable Resident Access Codes
  • If enabled, AlphaTouch™ will assign a random access code to your residents that they can use to let themselves into the building. This code can be changed by management or the resident themselves.
    
• Allow Residents to Modify their Settings:
  • If enabled, residents will be able to modify their own access code.
    
• Allow Residents to Modify their Access Code:
  • If enabled, residents will be able to modify their own access code (assuming resident settings modification is enabled).

Terminology

• Custom Terminology
  
  • You can change certain phrases that are used for your installation. For example, an office building might change the term "Residents" to "Tenants" -- this will make future changes easier, as the terminology used is adapted to each particular installation

Defaults

• Directory Display
  • How you want apartments to be displayed on the directory when they are created. This setting can always be changed on a per-apartment basis if needed.
• All-Call Enabled
  
  • Specify if apartment all-call is enabled when apartments are created. This setting can always be changed on a per-apartment basis if needed.
• Day Time Hours
  
  • Specify default apartment day time hours when apartments are created. This setting can always be changed on a per-apartment basis if needed.

This is an area which allows managers to maintain subscription and billing information.

NOTE: You must have appropriate "Billing" permissions to view or modify subscription or billing information.

Viewing Subscription & Billing Information

To view the subscription and billing information, for an installation, click Subscription in the left-side menu.

Subscription Information

The top section of this page will show your general subscription information.

• Subscription status with current cycle start date and end date
• Subscription plan with monthly per/apartment costs
• Apartment count and base cost (subscription cost multiplied by apartment count)
• Additional optional add-on(s) in use, and their cost(s)
• Total monthly charges based on your current counts and configurations.

Saved Payment Methods

You can keep any number of credit cards on file for your installation. This is where they will be listed. You must have at least one valid card on file at all times to ensure there is no interruption in your AlphaTouch™ services.

Adding a New Payment Method

• Click the  Add a Payment Method button or icon.
• You will be presented with a credit card submission form. Please fill this form out with the credit card number, expiration date, and security code. Please also provide the billing name, email address, phone number and street address.
• The card data will be validated and you will be altered to any issues as you type it.
• Once the form is filled out, click Add This Card.

Note: If you have no saved payment methods, adding a credit card will automatically set this card as your default "Monthly Service Card" that gets charged each month for your AlphaTouch™ subscription. This is indicated by a BLUE star next to it.

Setting the Default Monthly Service Card

If you have more than one payment method on file, and wish to change which card is used as the "Monthly Service Card", simply click the GRAY star next to it. The star will turn BLUE, indicating it is the new card used for your monthy service charges.

Deleting a Payment Method

• Click on the  button next to the payment method you wish to delete.
  
• You will be presented with a confirmation dialog to ensure that you truly wish to delete that payment method.
  • IMPORTANT: Be careful if deleting the payment method that is set as your "Monthly Service Card". Doing so will not cause any other payment to become flagged as the default Monthly Service Card. You must manually set a new card to take its place. Failure to do so may result in service interruptions.
    
• Once you have verified that you wish to delete the Payment Method, confirm that by clicking Delete Payment Method.

Transaction History

You can view a full list of past transactions for your installation. Click the description text of the item you wish to view the full invoice for.

This is an area which allows adminisrtators to manage community events.

NOTE: You must have appropriate "Events" permissions to view or modify settings for community events.

Viewing Settings for Community Events

To view the community events settings for an installation, click Community in the left-side menu. All settings covered in this section will be under the "Community Events" tab, and it's three sub-tabs (Events, Calendars, Event Settings).

Events Tab

The Events sub-tab shows a visual representation of the community events scheduled for an installation. Additionally, Events can be added, edited and delted from this area.

You have the ability to view the calendar in Month View or Week View. Clicking the Left () and Right () buttons will skip to the previous or next month/week respectively. You can also click Today to change the calendar display so that the current date is visible.

Events consist of the following attributes:

• Title: The title of the event.
• Calendar: The calendar this event belongs to. This will impact the event's color and in some cases determine whether or not residents can see this event. For more information about how Calendars impact their events, please see the details in the Calendars Tab section below.
• Start Date (and Time): The starting date of the event. If this is not an all day event, time will also be selectable.
• End Date (and Time): The ending date of the event. If this is not an all day event, time will also be selectable.
• All Day: Specifies whether or not this is an all-day event
• Location: Additional optional text field to specify a specific location where this event will be occurring.
• Description: Additional optional text field to specify any additional information.
• Repeating: You can sepcify repeating options to have this even reoccur.

Adding an Event

To add a new event to the calendar, click on the date you want the event to start on. You will be presented with a dialog box where you can specify the event fields described above. Once you have filled in the appropriate fields, click Add Community Event. The event will be saved and displayed on your calendar.

Editing a Non-Repeating Event

To edit the details of a non-repeating event, click the event and then click Edit This Event on the resulting menu. You will be presented with a dialog box where you can modify the event fields described above. Once you have modified the appropriate fields, click Save Community Event. The event will be saved and re-displayed on your calendar. Please note that the event may be removed from your calendar view if it's dates were changed in such a way that it's start/date is outside of the calendar's current view.

You can also Drag/Drop and Resize events to quickly modify their start/end dates and times.

Deleting a Non-Repeating Event

To delete a non-repeating event, click the event and then click Delete this Event on the resulting menu. You will be prompted with a confirmation dialog. Once you have verified you want to delete this event, click the Delete button. The event will be removed from your calendar display.

Editing a Repeating Event

To edit the details of an instance of a repeating event, click the instance of the event and then click Edit This Instance on the resulting menu. You will be presented with a dialog box where you can modify the event fields described above for this particular instance of the event. It will not be applied to any past/present instanes. Once you have modified the appropriate fields, click Save Community Event. The instance of the event will be saved and re-displayed on your calendar. Please note that the instance of the event may be removed from your calendar view if it's dates were changed in such a way that it's start/date is outside of the calendar's current view.

You can also Drag/Drop and Resize repeating events to quickly modify their start/end dates and times. You will be prompted as to whether you wish to apply those changes to

• The modified instance of the event
• The modified instance of the event, and all instances going forward
• All Instances of the event

Deleting a Repeating Event

To delete an instance of a repeating event, click the instance of the event and you will be prompted with the following delete options:

• Delete the clicked instance of the event
• Delete the clicked instance of the event, and all instances going forward
• Delete all Instances of the event

Calendars Tab

The Calendars sub-tab allows you to manage the various calendars that events can belong to. The calendar has various properties that impact the events contained within them.

• Calendar Title: This is the title of the calendar, and is displayed in the calendar selection drop-down in the event add/edit dialog. Click on the title itself and make changes to it if you need to rename the calendar.
• Calendar Background Color: This is the background color that will be used when displaying the calendar or its events within. Click on the Paint Bucket icon to change a calendar's background color.
• Calendar Text Color: This is the text/foreground color that will be used when displaying the calendar or its events within. Click on the button to change the a calendar's text color.
• Resident-Viewing: This specifies whether or not events in the calendar can be viewed by residents. If this is toggled off, only administrators on the account will have access to see these events. Click the  button to toggle resident viewing for this calendar.
• Resident-Highlight: This specifies whether or not the events in this calendar get listed out on the residents' home page. This is particularly useful for important announcements. Click the highlighter button to toggle resident viewing for this calendar.

This is an area which allows adminisrtators to manage community forums.

NOTE: You must have appropriate "Forums" permissions to view or modify settings for Community Forums.

Viewing Settings for Community Forums

To view the community forums settings for an installation, click Community in the left-side menu. All settings covered in this section will be under the "Community Forums" tab, and it's two sub-tabs (Forum Categories and Forum Settings).

Forum Categories

The Forum Categories sub-tab is where you can manage the various categories represented in your community forums. There are two types of categories.

• Parent Categories: Parent Categories generalized categories that are intended to hold more specific Sub-Categories. Parent Categories can not be directly posted to. They are organizational only.
  
• Sub-Categories: There are the more specific categories that residents and/or administrators can post to.
  

A category has various properties that impact the events contained within it.

• Sorting Position: This is the order in which the Parent Categories will be sorted in and the order in which the Sub-Categories will be listed within their Parent Category. To change the sort order of a Category, click and drag the icon. You will be able to physically place the category where you'd like it.
  
• Icon: This is the icon that will be displayed next to the category wherever it's displayed. to change the icon for a category, click the blue icon button and select the replacement icon from the resulting dialog box.
  
• Category Title: The title for the forum category. It will be displayed in the main forum listing and individual posts. Click on the title itself and make changes to it if you need to rename the category.
• Resident-Viewing: This specifies whether or not a category in the forums can be viewed by residents. If this is toggled off, only administrators on the account will have access to see these categories and their posts. Click the  button to toggle resident viewing for this category.
• Resident-Post: This specifies whether or not residents can create posts in a particular category. Click the  button to toggle resident posting for a particular category.
  
• Resident-Reply: This specifies whether or not residents can reply to posts in a particular category. Click the  button to toggle resident replyingfor a particular category.
• Resident-Highlight: This specifies whether or not recent posts in this category get listed out on the residents' home page.
  

This area will list the logs for the installation. The logs can be filtered by a variety of criteria by clicking on Show Filters.

Any items that require your attention will be shown here. Such items include (but are not limited to) billing issues or issues with specific devices. You will be prompted for action, and instructed from there based on the particular issue.

Any optional feature Addons that your installation is eligible for will show up here. You can easily view which Addons you currently have enabled. You can enable or disable an Addons by toggling the Enabled/Disabled Switch.

Enabling Addons with an additional monthly cost will increase your monthly charge amount, and will be reflected in the "Subscription Information" area.

To enable or disable an Addon, you must agree to the verifications in each resulting modal window.

See Help Sections for Specific Addons:

• Addon: Package Tracking & Displays
  

NOTE: You must have appropriate "Billing" permissions to view or modify installation add-ons.

Please review the Addons section of this documentation for general information regarding Installation Addons.

When a package or delivery arrives, a staff member will check them in. That is to say they are accepting this package on behalf of the recipient resident.

When a resident picks one or packages or deliveries up, the package is said to be checked out. That is to say the package has changed hands from building staff to the recipient resident.

Once this Addon is enabled, packages can be checked in, tracked, and checked out from both the Web Cloud Portal, as well as any Staff Stations that are associated with the Installation. This section will cover the process to do these things through the Web Cloud Portal. For more information on how to perform these tasks, please view the AT1000DM Staff Station section.

NOTE: You must have appropriate "Packages" permissions to view or modify packages or packages settings from the Web Cloud Portal.

Pending Packages Tab

The Pending Packages Tab serves several primary functions:

• It provides the tools needed to check in new packages as they are delivered.
• It contains a sortable, searchable table that lists out all of the packages that have been checked in and are pending pickup from their recipient.
• It performs package notifications to resident recipients of packages or deliveries waiting for them.
• It provides the tools needed to check out pending packages as they are picked up by the recipient.

Checking In Packages:

Packages are checked in through the Package Check In window. There are two ways to access the Package Check In window:

1. Click on the "Check In" button (2 in sample photo) to open the Package Check In window, shown below. This will open the window in a blank state.
2. Scan a package's tracking number (or other unique barcode) with a barcode scanner into the Scanning Box (1 in sample photo). If the tracking number that is scanned does not match an already-checked-in package, the Package Check In window will be opened with the Tracking/Barcode field already populated.

At this point all you need to do is select the recipient from your  list of residents and choose the package type.

If you are checking in a single package/delivery, make sure the "Check In Multiple Packages" option is not selected. Once submitted, the window will disappear and the recipient will be notified that they have a package waiting.

If you are checking in multiple packages/deliveries, make sure that the "Check In Multiple Packages" option is selected. Once you submit the current package it will be added to the package list at the bottom of the window and the form will clear itself out, allowing you to enter the next package. After you check in all of the packages, click the "Close & Notify Residents" button. The window will disappear and the recipients will be notified that they have a packages waiting.

NOTE: If something happens between the time packages are checked in, and the time of resident notification (such as the browser window unexpectedly closing before notifications can be sent), the package notifications can be sent later by clicking the "Notify" button (6 in sample photo).

Once the check in process is completed, the Pending Packages list will be updated with the new items. Your MailRoom displays will also be updated with the new items after their next refresh action.

Packages checked in through an AlphaTouch Staff Station will be associated with one or more still photos and are viewable by clicking the image icon in the "Checked In" column (9 in sample photo)

Checking Out Packages:

Packages are checked out through the Package Check Out window. There are three ways to access the Package Check In window:

1. Select one or more packages by clicking their selection checkbox (7 in sample photo), and then click on the "Check Out" button (3 in sample photo) to open the Package Check Out window, shown below.
   
   1. Note, you can utilize the "Select All" and "Deselect All" buttons (4 & 5 in sample photo) to bulk-select or bulk-deselect packages.
2. Click the drop-down menu (8 in sample photo) next to a package and select "Check Out"
3. Scan a package's tracking number (or other unique barcode) with a barcode scanner into the Scanning Box (1 in sample photo). If the tracking number that is scanned matches an already-checked-in package, the Package Check Out window will be opened .

Simply verify the packages being checked out and click "Complete Check Out". Once processed, the checked out packages will be removed from the Pending Packages list, and added to the Picked Up Packages list on the next tab.

Picked Up Packages Tab

The Picked Up Packages tab contains a list of checked out packages. By default it will list out packages checked out in the last month. You can specify the start and end dates, and whether you want to search by check in date or check out date to narrow or broaden your search.

MailRoom Displays Tab

Once you click on a MailRoom Package Display, you will be presented with its options.

Please note that the displays are programmed to refresh the on-screen data every few minutes, so it may take some time for changed options to show themselves at the remote Display Locations.

General Information: There is some general information about the physical display at the top of the options area incuding connection code, software version, IP addresses, screen resolution, OS version, etc.. This is all informational and not editable.

Display Title: The title will help differentiate between displays (ie, "North Lobby" vs "South Lobby") and will also be shown on the display in its header.

Sort By: The data point you want to sort the data by. You can either sort by resident name, or apartment title.

Columns: The default number of colums to format the data with. You can modify these values to make the on-screen data items larger or smaller, depending on your screen resolution and size.

Animation: Specify the type of animations you wish to apply to the on-screen items when they enter and exit the screen. There are animation categories such as "flip", "swirl", and "zoom". When you select a category like this, each on-screen item will have an entrance animation and an exit animation applied to it from the various animations within that category. There are three selections that are an exception to this rule:

None: No special animations will be applied. The data items will simply fade out and fade in.

Same Category, Random Animation: A random category is selected for the entire data set, and a random animation is applied to each on screen item.

Random Category, Random Animation: A random category and animation is applied to each on screen item.

Background Colors & Angle: This option allows you to custome the colors used in the background gradient. You can also select the gradient angle for further customization. If you wish to use a solid color, simply set both colors to the same value.

Display Packages for Residents in the following Buildings: Specify which buildings' apartments/residents are to be displayed at this MailRoom Display location.

Scroll Speed: Use the provided slider to increase or decrease the scrolling speed when the displayed data  exceeds the screen's height. 

Q. How do I allow delivery personel and other 'regulars' access to my building(s)?
    The best way to accomplished this is to create an apartment called, for example, "Delivery". Inside of this apartment, you can add individual "residents" that represent the different people you want to grant access to. You can assign them access codes and even provide them with a proximity card/fob. Since you will not be adding contact information for them, they can not be called. Ideally, you would set the "Delivery" apartment as a priority listing so the delivery person can easily find themselves in the directory so they can quickly enter their access code. See Resident Access Methods for more information on resident access methods.

You must at least read-only have permissions to view the forums. In order to contribute to the forums, you must have the slightly higher contribution permissions. By default, residents have these permissions, but administrators can take away these permissions if, for example, a particular resident is abusing the forums.

Community Forums are disabled, by default, and must be enabled by an administrator.

When you first enter the Community Forums area, you will see a listing of Forum Categories that can contain posts from administrators or other residents. Click on a Forum Category to explore it further.

Once inside a Forum Category, you will see a listing of Forum Posts within it. For each post you will see the post title, a preview of the post body and the number of replies to that post. If you have sufficient permissions to post in this Forum Category, you can click Write a Post to create a new posting relevant to that Forum Category.

You can also click Forum Post's title to read it in full, and to interact with the post (reply, flag, etc..).

Once you are viewing a post, the original post, as well as all of the related replies will be viewable and each will have a list of options at the bottom

• Reply: If you have sufficient permissions, you will be able to reply to the post/reply.
• Edit: If you are the owner of a post/reply, or an admin with sufficient permissions, you will be able to edit the post/reply.
• Delete: If you are the owner of a post/reply, or an admin with sufficient permissions, you will be able to delete the post/reply.
• Flag: If you find a post to be inappropriate, or an abuse, please flag it Administrators will be notified.

Community Events are disabled, by default, and must be enabled by an administrator.

The Community Events area will allow you to see all upcoming events for a property/installation. Click an event to see full details. Residents will see  events that belong to Event Calendars with Resident-View enabled.

The AT700AS is a touchscreen door panel that is bursting with cutting-edge technology!

View full specs and details here

Please make sure the package contains the following installation and mounting hardware.

Universal Panel Hardware

Surface-Mounting Hardware

Flush-Mounting Hardware

General Settings

• Panel Name: This is the name of the door station. It typically reflects it's location (ie, Front Door or Side Entrance).
  
• Panel MAC Address: The unique MAC Address associated with this item. It can be found on the back of the station.
• Caller ID: The Phone number you wish to be displayed on resident's phones when the panel places a standard phone call to them. We suggest using the most local number from our Number Bank. When a misses a call from one of our numbers and calls it back, they will get an automated message.
• Caller ID Text: The text you wish to display under the Caller ID number on the Resident's Phone. Please note that sometimes the Resident's phone and/or 3rd party software on their phone may overwrite this text with its own description.
• Panel Description: This is something to help you identify this panel from, perhaps, a second panel on your building. You can also label it something like "101 Broadway" and choose to display that text on the device.
• Prox. Reader: You can choose whether or not to use the Proximity Key Gob Reader, and if so, how you wish to use it.
  • Disabled: Completely deactivate the on-board fob reader.
  • Enabled, AlphaTouch + Wiegand Output: Any key fobs presented will be validated by AlphaTouch, but the Wiegand data for that credential will also be output via the Weigand output Terminals (See "Wiring Terminals" above).
  • Enabled, Wiegand Output Only: AlphaTouch will not validate the credentials, but it will pass the Wiegand data via the Weigand output Terminals (See "Wiring Terminals" above).
• Buildings To Cover: Select the installation building(s) you wish this unit to be associated with. All apartments & residents in those buildings will be displayed on the directory. Furthermore, only Virtual Keys, Access Codes and Key Fobs that are associated with apartments in that building (or those buildings) will work from that door/entry panel.
• Resident Viewing/Listening: Specify whether or not Residents can view the camera and listen from AlphaTouch apps and devices.
  
• Play Voice Prompts? When set to 'Yes' the panel will audibly tell the visitor what to do in order to call a resident.
  
• Directory Enabled? In some cases, the apartment directory listing will not be needed. For example, you may have just a single custom button that calls the front desk. The directory button can be disabled by switching this slider to the off position.
  
• Access Codes Enabled: You can use this to toggle the use of access codes at this particular door panel.
• Voice Prompts: Specify whether you want assistive voice prompts to play in the selected language to help the visitor place their call
• Motion Sensor Enabled: In high-traffic areas, you may to disable the motion sensor to prevent the screensaver from resetting constantly. Disabling the motion sensor will require any user of the panel to tap the screen to diactivate the screensaver.
• Visitor Language Options: Select which language options will be available on this door station. Any language in the left column will appear. Place a check to the right of the langage you wish to make the default language. Any language in the right column will be hidden.
  
• System Volume: Specify the overall volume of AlphaTouch Voice Prompts and Audio.
• Comm Volume Boost: Need a little extra volume on your phone calls? Use this slider to boost the communication volume.
• SIP Mic Sensitivity: In a high-noise area, you may want to desensitize the mic a little bit to make your visitor easier to hear. Use this slider to accomplish that.
• Default Language for Text & Audio: Select the language you want to be used by default on this door/entry panel. The visitor can select another language if desired.
• Directory Format: Specify what information you wish to be displayed on the panel's directory screen, and how you wish to sort the directory.
• Resident Format: Choose which part(s) of the Residents' names you wish to display and in which order.
  
• Admin Notifications: Specify when and if you wish to receive device
  

Door Release Actions

Actions #1, #2 and #3

You can specify up to 3 different Door Release Actions that are available to residents. These actions are used to trigger any or all of the 3 relays located on this Door Panel.

• Enabling An Door Release Action: Click on the appropriate action button tab. Click the gray/green slider to enable or disable this action.
  
• Caption: The text that is displayed for each action button to let Residents know what action they are taking (ie, Open Door or Trigger Alarm
  
• Availability: Specify if this button is available to residents:
  • Only when a call is placed to them
  • Only when manually viewing a panel camera
  • At all Times.
• Prompt: Specify the voice prompt audio to play at the Door Panel when the action is triggered
• Trigger: You can specify the DTMF tone that the resident will use during a telephone call to trigger this action.
  • The secondary and tertiary action buttons give you one additional option here. You can the option to trigger this action any time a call is placed. This may be used for an office building to tie into a stand-alone call system or chime.
• Pin this Action Button to the Resident Home Screen? If this button is pinned to the resident home screen, residents will be able to easily access this action button without bringing up the camera or receiving a call. This might be useful for a door-release button to allows resident to let themselves into the building if they forgot their key, proximity tag or access code.
• Activate Elevator Controls: If this is enabled, the external AlphaTouch Relay Controller (ATRC100) elevator relay associated with the tenant that triggered the door release action will also be triggered.
• Relay A through C: Click the Grey/Purple toggle switch to enable/disable each relay for this action.
  • Specify how long the enabled relays should delay before activiating and how long to stay active for.
• External Relays: If you are using an AlphaTouch Relay Controller (ATRC100) you can specify one or more external relays located on the controlled relay board(s) that will also trigger when this Door Release Action is initiated.
  

Smart Svcs

Select the door release action you want to be activated when the resident triggers an "open door" command to their smart services like Amazon Alexa. If you do not want to use this feature, selectg "Disabled"

Schedules

• Door Unlock Schedule: This schedule can be used, for example, in commercial applications to keep a door unlocked during business hours. Simply apply one or more schedule items to the Door Unlock Schedule and specify which relay(s) should be activated at those days/times.

Please manually ensure your entrace is locked again at the time of Door Timer deactivation. Should the AlphaTouch panel become inoperable for any reason, the door may not resecure itself as expected. This feature must be used with a device that is designed for continuous duty. Please adhere to maximum current specs (0.5A，125Vac/3A，30Vdc) to avoid damaging the relay(s).

• Call Schedule: This schedule can be used, for example, in commercial applications to only allow calls to be placed from the Door Panel during business hours. Simply apply one or more schedule items to the Call Schedule and specify which relays should be activated at those days/times.

In order to use these features, the device must be running software version 1.0.88 or higher.

Sensor / Egress Inputs

Each of the 3 relay inputs located on the rear of the AT700AS can have a Door Release Action associated with it, or be used to monitor a sensor device (such as a door contact). :

If you have the input associated with a door release action: When the two terminals for that particualr input are shorted, the associated Door Release Action sequence will initiate.

If you have the input set to alert you of a door contact state change, the administrators will be alerted if the state has been changed for the specified amount of time. For exmaple, a door has been propped open for 10 minutes, or a shock sensor was tripped and you want to be alerted immediately.

Controllers

If you are using an AlphaTouch Relay Controller (ATRC), this is where you will specify it. Enter the ATRC's MAC Address to let the system know that this Door Panel will be triggering relays from it. For more information, please visit The ATRC100 Relay Controller help section.

Custom Call Buttons

You can specify up to 6 Custom Call Buttons. For each button, specify an icon to display, a caption to appear on the button, and select the apartment(s) that button should call when pressed.

Add a Button

• Specify one or more entity in the "Entities to Call" box.
• Optionally, click the button to specify a new caption, icon or colors.

Remove a Button

• Simply remove all entities from the call list.

Screensaver

General

Specify the type of screensaver you wish to use on this Door Panel. Please note that any screensavers that use images will use the "stock" images included with the Door Panel, unless they are removed and replaced in the "Images" section. See Below. Additionally, some screensavers require images of a specific size. Please adhere to those requirements for the best results.

Images

In the Images area, you can add, remove and re-order the images that appear on the selected screensaver as specified in the previous seciton.

Misc.

Secondary IP Camera: If you have an IP camera you wish to use as a second camera for this Door Station, specify the public URL. This video feed will show on the resident apps in a Picture-In-Picture format and a second event log image will be taken using the camera.

NOTE: Please make sure your IP Camera meets our Third Party IP Camera Requirements.

Lighting Options: You can specify the ambient lighting level that must be reached before Assistive LEDs are activated.The assistive LEDs will help you see your visitors in lower-light situations. The Scale measures from 0 (pitch black) to 1000 (daylight). The best bet is to start in the middle at 500 and make adjustments accordingly. The lower the number, the darker it must get before the LEDs turn on.

• Idle Lighting Auto-On Level: Specify the level of environmental lighting required to trigger the unit's LED lighting fixture to turn on while the device is idle and not in use.
• Active Lighting Auto-On Level: Specify the level of environmental lighting required to trigger the unit's LED lighting fixture to turn on while the device is in use.

On-Board Camera Exposure: If your video and log images are showing up back-lit and its hard to see the person at the door station, try sliding this slider to the right. It will improve the quality of the photos and video.

Log Image Element Positions:  Specify where you want the AlphaTouch Logo and timestamp to appear on the event log images. This is usefull if you notice the elements are covering the visitors' faces.

Calling Animation: The animation that will be shown while a call is being placed, before it's answered.

Call Answered Animation: The animation that will be shown once the call is answered.

• As of AT700AS software version 1.0.150 and startup app version 1.0.2, updates are automatically applied.
• You must have apapropriate "Hardware" permissions to perform a software update.

A. Open The Admin Screen

1. Option #1
   1. On the AlphaTouch panel, click on the Alpha Communications logo in the lower-left corner 7 times.
   2. Enter your Administrator password.
      • This is the same password you'd use to login on the AlphaTouch web portal.
        
2. Option #2
   1. While standing at the door panel, log into the web portal or app under your administrator account from your mobile device.
   2. Locate the Installation and Door Panel from the installation's "Door Panels" menu.
   3. Select the drop-down menu next to the device you are standing at.
   4. Select "Show Admin Screen".

B. Apply The Panel Software Update

1. Click the "Update Device" or "Update Panel Software" button. The wording will depend on the current version of your device.
   
2. A smaller screen will open on top of the admin screen.
3. In the lower right corner of that screen you will see an "Install" button. Click "Install".
4. When the installation process is done, click "Open" to restart the AlphaTouch application.
   
   • NOTE: sometimes the application will restart on its own before clicking "Open".

C. Update the Start-Up App

1. Open the Admin Screen again.
2. If there is a button that says "Update Start-Up App", click it.
   • If there is no such button, there is no update available.
     
3. You will be prompted that a reboot will be needed after the installation. Acknowledge this.
4. Click "Install".
5. When the installation process is done, click "Open" to run the software.
6. Reboot the Door Station.

Q. What are the ratings for the 3 Form-C Relays on the AT700AS?
    Each Form-C Relay built into the AT700AS is rated for 0.5A 125VAC, /3A 30VDC

Q. What types of Proximity Cards/Fobs can be used with the AT700AS built-in Proximity Reader?
    The AT700AS can support EM4100 125Khz Fobs.

Q. What are the Network & Internet Requirements for the AT700AS?
    Please refer to Network & Internet Requirements.

Q. What are the network whitelist requirement for the AT700AS?
    To ensure that a networks security does not block communication with the AlphaTouch Cloud, the phone dialing service, and the app audio and video service make sure the following addresses and ports are whitelisted.

NOTE: All the addresses and ports shown are for outbound/destination connections from the network. DNS communication ports (53 on TCP & UDP) are needed as well to tranlaste domains to IP's.

View Full Product Details

• Connect the larger serial end of the CT032AE6 interface cable to the CA-USBSERV10 Serial to USB Converter, and connect that to one of the USB Ports on the ATRC100 AlphaTouch Relay Controller.
• Connect the smaller pin connector to Relay Board #1. Do not force the plug onto the connector, and make sure it is oriented and aligned correctly.
  • IMPORTANT NOTE: The model# CT032AE6 cable is a basic 6 foot long cable. You may add additional exten- sion cables (to the 9-pin DIN Female connector end only), as needed, to a MAXIMUM of 200 feet in total. Do not cut or splice the CT032AE6 cable as it has integrated electronics to provide all of the necessary RS-232 level translation between the PC and the relay boards. Make sure any extension cables are high quality, shielded RS-232 type extension cables only. Failure to use the correct shielded cable or exceeding the 200 foot maximum cable length from the ATRC100 to the RY032AE board(s) can result in improper or erratic relay functionality.
• If more than one (1) Relay Board is used, you must connect a model# CT032AEJ jumper cable from the  Serial Out  connector from the 1st Relay Board to the Serial IN connector on the next Relay Board, continuing to add jumpers as additional relay boards are required. Each CT032AEJ jumper cable is only 12 inches long, so make sure the multiple relay boards are as close together as feasible for proper wiring connections, while still allowing room for wiring the appropriate number of output relay terminals.
• On the LAST Relay Board only, connect the model# KE-PWR5/2A 5VDC power supply, using the provided Female plug connector to the Serial Out connector. This 5VDC regulated power supply should be used only to power the relay board(s) and should not be used to power any other equipment. Make sure to align the connector properly to the 5 pins, as you did for the CT032AE6 cable.
  • IMPORTANT NOTE: DO NOT APPLY THIS 5VDC POWER UNTIL ALL WIRING HAS BEEN CHECKED AND ALL OTHER CONNECTIONS HAVE BEEN MADE
• Connect one wire (COMMON WIRE) to either of the Common terminals marked COMM on the 1st relay board and jump this wire to either of the Common terminals marked COMM on the next relay board, and continue until all of the COMM terminals on all of the relay boards are jumpered together. You may use either of the screw terminals marked COMM on each relay board, as these are internally connected together on the board circuitry. We provide two (2) COMM screw terminals to make it easy for you to connect multiples COMMON wires on each board. Connect this 'COMMON' to the wire that would normally connect to one side of all of the pushbuttons on a typical intercom or video-intercom entry door station.
• Once all of the relay boards are connected together, please determine whether or not your relay boards have been preprogrammed. If so, they will be clearly labeled with a relay board number. If not, you need to set the 'DIP' switches on each board to the Board# you wish to use to identify each board according to the chart below. CAREFULLY, slide the 'DIP' switches ON or OFF as indicated, using a small rubber or plastic (non-conductive) tool. You can install a maximum of 16 of the relay boards on each relay controller, for a total maximum capacity of 512 relays. In order for the relay controller to properly signal an individual relay to activate, you must individually number the relay boards (from 1 to 16). Since each relay is already numbered 1 to 8 (or 1 to 32) on each relay board, to trigger a specific relay to activate you need to know the Board# (1-16) and the Relay# and set that information into the appropriate area of of your cloud settings for the function you are performing.
  • IMPORTANT NOTE: EACH RELAY BOARD MUST HAVE A UNIQUE BOARD#. FOR SIMPLICITY OF INSTALLATION, WE RECOMMEND THAT YOU NUMBER THE RY032AE BOARDS SEQUENTIALLY (1 TO 16), WITH THE ONE CONNECTED TO THE CT032AE6 CABLE BEING BOARD# 1, ETC., BUT YOU DO NOT HAVE TO NUMBER THEM SEQUENTIALLY

'DIP' Switch Settings for Numbering Relay Boards

Programming Notes

1. Make sure the 5VDC power supply that powers the relay boards is OFF (un-plugged) and make sure the serial cable CT032AE6 is un-plugged as well. Follow this same power-off procedure for adding or changing boards.
2. Each relay board MUST be programmed with the correct BOARD# (from 1 to 16).
3. Using the chart above (Fig. 2) and a small Rubber or Plastic (non-conductive) tool, gently set the 4 DIP switches into the correct ON/OFF positions, by sliding them Up or Down as required.
4. DO NOT program the same BOARD# into more than one RY032AE board.
5. You do not have to number the boards sequentially as they are mounted and jumpered, as long as each board has a unique BOARD#.
6. See the chart above (Fig. 1) to see how BOARD# 1, 3, 7 and 16 are programmed (for reference purposes only).

1. Associating the Realy Controller with a Door Panel

In order to use the AlphaTouch Relay Controller to interface with an existing analog intercom system, you must first specify, within the settings for your door panel that your relay controller is paired to that panel for analog integration. Within the settings area for your door panel, go to the Actions tab, and then click on the Relay Controller sub-tab. Enable the Relay Controller toggle switch, and specify:

• The 12-digit MAC Address of your relay controller.
• The duration of the simulated button-press
• For a single-door application, DO NOT specify a Door # for relay controller sharing matrix.

2. Associating each Apartment with its Corresponding Relay Position

In order to specify which relay is triggered when a particular resident/apartment is called, you'll need to set this value in the settings for each apartment. Click on the Buildings menu item in the left-hand menu and for each building, click the dropdown menu and select Apartments, Residents and Devices.Then, select the apartment you wish to modify. In the General tab, please specify the Relay Board # as well as the Relay Position #.

NOTE: If you do not see the relay board and relay position options, it is because you have not yet associated the relay controller with the door panel as described in step 1.

PS-ATRC100POE

PoE Input, Separate Power and Network Outputs. Ideal for situation where no plug in power is available.

• Connect the micro USB connector of the PS-ATRC100POE PoE type power supply to the micro USB port on the ATBC100 barcode scanner interface.
• Connect the ethernet connector of the PS-ATRC100POE PoE type power supply to the ethernet port on the ATBC100 barcode scanner interface.
• Connect an ethernet cable from the ethernet port on the PS-ATRC100POE PoE type power supply to an available ethernet port on a PoE network switch..
• Connect the USB plug on the USB barcode scanner to an available USB port on the ATBC100 barcode scanner interface. If the USB barcode scanner comes with a wireless dongle use either the wired USB plug OR the wireless dongle. Do not use both at the same time. 
• NOTE: If using a wireless dongle, make sure the USB barcode scanner's battery is fully charged in order to ensure proper functionality.